BrandsMart USA Customer Service Contacts

BrandsMart USA sells electronics, appliances, and home goods, primarily in the southeastern United States.

How to reach a person at BrandsMart USA

BrandsMart USA Responsiveness rating

rating
3/5

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What you need to know about BrandsMart USA

Customer service experiences with BrandsMart USA can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.

BrandsMart USA customer service response times

BrandsMart USA’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone support

(800) 432-8579
Response is typically available immediately.

Availability: Phone support is available Monday through Saturday from 7:50 a.m. to 9:30 p.m., and Sunday from 9:50 a.m. to 8 p.m. (all times Eastern).
Email support

customerservice@brandsmartusa.com
For general inquiries, you can email customerservice@brandsmartusa.com. While response times may vary, expect a reply within 24 to 48 hours.
Online contact formBrandsMart USA does not have an online contact form.
Live chat supportAccessible via the BrandsMart USA website during business hours, live chat offers real-time assistance. Response times are typically prompt.
Social mediaBrandsMart USA maintains an active presence on social media platforms.

Here’s how to reach BrandsMart USA via social media.

How to resolve a problem with BrandsMart USA

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

BrandsMart USA mailing address

3200 SW 42nd Street
Fort Lauderdale, FL 33312-6813

BrandsMart USA loyalty program

BrandsMart USA offers a free membership program called Member Benefits, providing customers with exclusive perks such as special financing on select items, access to the lowest prices not publicly displayed due to manufacturer restrictions, early notifications on sales and promotions, and a complete purchase history for both online and in-store purchases.

BrandsMart USA social media channels

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BrandsMart USA executive customer service contacts

Primary Contact
Pauline Ashley
Customer Experience Manager
3200 SW 42nd Street
Fort Lauderdale, FL 33312-6813
Pauline.Ashley@brandsmartusa.com

LinkedIn

Secondary Contact
Levin Fina Mendoza
Senior Director
3200 SW 42nd Street
Fort Lauderdale, FL 33312-6813
Levin.Mendoza@brandsmartusa.com

LinkedIn

Chief Executive
Michael Perlman
3200 SW 42nd Street
Fort Lauderdale, FL 33312-6813
Michael.Perlman@brandsmartusa.com

LinkedIn

BrandsMart USA customer service policies

What is BrandsMart USA privacy policy?

BrandsMart USA’s privacy policy outlines the collection and use of personal and non-personal information through direct interactions, website activity, and third-party services. This information is utilized to provide services, personalize user experiences, and for marketing purposes. Data may be shared with affiliates, service providers, and third parties, including for online behavioral advertising, with users having options to manage their preferences. Security measures are in place to protect personal information, and users can contact BrandsMart USA for privacy-related inquiries or to exercise their rights.

What are BrandsMart USA's terms and conditions?

BrandsMart USA’s terms and conditions govern the use of its services, including its website, mobile applications, and other digital platforms. By accessing these services, users agree to abide by the terms, which cover aspects such as user conduct, account responsibilities, content submissions, and limitations of liability. The terms also include provisions for binding arbitration to resolve disputes and disclaim warranties to the fullest extent permitted by law. BrandsMart USA reserves the right to modify these terms at any time, with changes becoming effective upon posting. Continued use of the services constitutes acceptance of any revised terms.

How can I locate a BrandsMart USA store?

To find a BrandsMart USA store near you, use the store locator. Enter your ZIP code or allow location access to view nearby store addresses, hours, and directions.

How can I return a product to BrandsMart USA?

To return a product to BrandsMart USA, you can either bring it to a store or ship it back, ensuring it’s in its original condition with all accessories and packaging. Most items have a 30-day return window, while major appliances and flat-panel TVs must be returned within 15 days.

Frequently asked questions about BrandsMart USA

How can I contact BrandsMart USA customer service?

Call BrandsMart USA customer service at (800) 432-8579 or email customerservice@brandsmartusa.com.

When can I contact BrandsMart USA customer service?

BrandsMart USA customer service is available Monday through Saturday from 7:50 a.m. to 9:30 p.m., and Sunday from 9:50 a.m. to 8 p.m. (all times Eastern).

How to get professional help with your BrandsMart USA problem

If you need help with BrandsMart USA, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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