Bovada Customer Service Contacts

Bovada is an online gambling platform offering sports betting, casino games, poker, and horse racing.

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What you need to know about Bovada

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Bovada

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

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Bovada executive customer service contacts

Primary Contact
John O’Connor
Financial Advisor

Chief Executive
Datcho Datchev


Frequently asked questions about Bovada

Does Bovada have a physical or mailing address?

Bovada does not publicly disclose a physical or mailing address for its operations, as it is an online gambling platform. Its services are accessed exclusively through its website.

What are the customer service hours for Bovada?

Bovada customer service is available 24/7.

How do I verify my account with Bovada?

To verify your account, you typically need to submit a copy of a government-issued ID, a utility bill or bank statement for address verification, and possibly a copy of the credit card used for deposits. You can upload these documents through your account on the Bovada website.

What should I do if I forget my Bovada account password?

If you forget your password, you can use the “Forgot Password” link on the login page. You will need to enter your registered email address, and instructions for resetting your password will be sent to you.

How long does it take for Bovada to process withdrawals?

Withdrawal times can vary depending on the method used. Typically, Bitcoin withdrawals are processed within 24 hours, while check withdrawals can take 10-15 business days.

Is there a fee for withdrawals from Bovada?

Bovada generally does not charge fees for Bitcoin withdrawals. However, fees may apply for check withdrawals or other methods. It’s best to check the specific details on Bovada’s website or contact customer service at (888) 263-0000 for the most accurate information.

What should I do if my deposit is not credited to my Bovada account?

If your deposit is not credited, you should first check to ensure that the transaction was completed successfully with your bank or payment provider. If it was, contact Bovada customer service at (888) 263-0000 with the transaction details.

Can I cancel a withdrawal request from Bovada?

Yes, you can cancel a withdrawal request if it has not yet been processed. You can do this through your account by navigating to the “Pending Withdrawals” section and selecting the option to cancel the request.

How can I self-exclude or set limits on my Bovada account?

Bovada offers options for self-exclusion and setting limits on your account to promote responsible gambling. You can find these options under the “Responsible Gaming” section of your account settings or by contacting customer service at (888) 263-0000 for assistance.

How to get professional help with your Bovada problem

If you need help with Bovada, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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