Boutique Air
Boutique Air is a FAA-certified commuter airline headquartered in San Francisco, California, that operates scheduled Essential Air Service flights and charter services.
What you need to know about Boutique Air
- Boutique Air's customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Boutique Air with our insider guide.
- Boutique Air's customer service policies are listed below, along with our frequently asked questions about Boutique Air.
How to resolve a problem with Boutique Air
Try self-service first
Use our proven resolution methods, or Boutique Air’s self-service links below.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you're having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
How fast does Boutique Air respond?
Boutique Air's customer service line at (415) 209-5896 is available daily from 3:00 a.m. to midnight Pacific time. Its main reservations line is (855) 268-8478.
Contact Boutique Air's customer service team at CSA@boutiqueair.com. No specific response time is published.
Boutique Air offers live chat through the "We Are Here!" icon on its contact page. Chat inquiries are answered within 24 hours.
Boutique Air does not maintain public social media accounts for customer service.
Boutique Air's FAQ page covers reservations, baggage, check-in, cancellations and refunds.
Boutique Air customer service executives
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Boutique Air self-service links
Book online at boutiqueair.com or by calling (855) 268-8478.
Change or cancel non-refundable fares before departure online through your account or by calling (415) 209-5896. There is no service fee; you pay only the fare difference for changes.
Check in online at boutiqueair.com and print or use a mobile boarding pass. You must still see an agent at least 45 minutes before departure.
Check your flight status on the Boutique Air website under Flight Status.
Boutique Air customer service policies
Non-refundable fares can be changed without a service fee, subject to availability; cancellations earn a flight credit valid for 90 days. Refundable fares can be cancelled for a full refund before departure. Reservations made at least seven days before departure can be cancelled within 24 hours of booking without penalty. See Boutique Air's FAQ page for details.
Each passenger gets one personal item (max 9 × 10 × 17 in) and one gate-checked or checked bag (max 9 × 14 × 22 in) at no charge. Combined weight of all baggage must not exceed 50 lbs. See Boutique Air's baggage page for details.
Boutique Air's privacy policy describes how the airline collects, uses and protects passenger data. Read the full privacy policy.
Boutique Air loyalty program
Boutique Air does not have its own loyalty program. However, it has an interline agreement with United Airlines MileagePlus, and passengers can earn miles on Boutique Air flights booked through United.
Frequently asked questions about Boutique Air
You can reach Boutique Air customer service by calling (415) 209-5896, available daily from 3:00 a.m. to midnight Pacific time. You can also use live chat on the Boutique Air website or email CSA@boutiqueair.com.
Boutique Air's customer service email address is CSA@boutiqueair.com. You can also reach customer service by phone at (415) 209-5896.
Boutique Air's customer service phone line at (415) 209-5896 is available daily from 3:00 a.m. to midnight Pacific time. Live chat inquiries are answered within 24 hours.
Boutique Air does not have its own loyalty program. However, passengers can earn United MileagePlus miles on Boutique Air flights booked through United Airlines.
No. Boutique Air does not charge baggage fees. Each passenger is allowed one personal item and one gate-checked or checked bag. See the baggage page for size and weight limits.
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