Boost Mobile is a U.S.-based wireless carrier that provides prepaid mobile phone services.
Boost Mobile Responsiveness rating
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What you need to know about Boost Mobile
The company responds to most customer complaints in a satisfactory manner.
- Boost Mobile’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Boost Mobile with our insider guide or through its executive contacts.
- Boost Mobile’s customer service policies are standard. Here are our frequently asked questions about Boost Mobile.
What you need to know about Boost Mobile response times
Boost Mobile’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support (833) 502-6678 | Representatives are available 7 days a week from 8 a.m. to midnight Eastern time, 7 days a week. |
| Email support | Boost Mobile does not provide a direct customer service email address on its website. However, the company offers an online contact form for inquiries. |
| Live chat | Boost Mobile offers live chat on the website, allowing visitors to connect with a representative directly for inquiries about account management, plan options, device activation, billing issues and technical support. |
| Social media | Boost Mobile is active on social media platforms such as Facebook, Twitter and Instagram. |
| Help center/FAQ | Boost Mobile’s help center/FAQ provides quick answers to common questions regarding account management, billing, device activation, plan options, coverage and technical support. |
How to resolve a problem with Boost Mobile
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Boost Mobile mailing address
9601 S Meridian Blvd.
Englewood, CO 80112
Boost Mobile loyalty program
Boost Mobile offers a loyalty program called Boost Perks, which provides customers with access to discounts, deals, and rewards through the app or online account.
Boost Mobile social media channels
Boost Mobile executive customer service contacts
Primary Contact
Robert White
Senior Vice President, Customer Loyalty and Operations
9601 S Meridian Blvd.
Englewood, CO 80112
robert.white@boostmobile.com
Secondary Contact
Richard McLafferty
Acting Director Customer Experience
9601 S Meridian Blvd.
Englewood, CO 80112
richard.mclafferty@boostmobile.com
Alternative Contact
Stephen Stokols
Executive Vice President, Retail Wireless
9601 S Meridian Blvd.
Englewood, CO 80112
stephen.stokols@dish.com
Chief Executive
Wade Davis
9601 S Meridian Blvd.
Englewood, CO 80112
wade.davis@dish.com
Boost Mobile customer service policies
What is Boost Mobile's privacy policy?
Boost Mobile’s privacy policy explains how the company collects, uses, and safeguards customers’ personal information. It outlines how data may be used for account management, processing transactions, providing services and for marketing communications.
What are Boost Mobile's terms and conditions?
Boost Mobile’s terms and conditions set out the rules for using its services, covering areas such as account activation and termination, billing and payments, service limitations and management of personal information.
What is Boost Mobile's phone return policy?
Boost Mobile’s phone return policy allows customers to return devices within 30 days of shipment for online purchases or within 30 days of activation for retail store purchases, provided the device is in good condition, with all original accessories.
Boost Mobile self-service links
How can I check my Boost Mobile account balance?
Visit the website and log into your account to view your current balance, or use the Boost Mobile app.
How do I set up AutoPay?
Visit the website, log into your account and navigate to the Payments section to set up AutoPay with your preferred payment method.
How do I cancel a pre-order or backorder?
Visit the website, log into your account, and navigate to the Device Setup section to cancel a pre-order or backorder before it ships.
What is the relationship between Boost Mobile, Dish Wireless LLC and Dish Network Corporation?
Boost Mobile is a prepaid wireless brand operated through Boost SubscriberCo L.L.C., under Dish Wireless LLC, which is part of Dish Network Corporation, a subsidiary of EchoStar.
How can I contact Boost Mobile customer service?
Call (833) 502-6678.
Does Boost Mobile have an online chat service?
Yes, Boost Mobile has an online chat service.
How to get professional help with your Boost Mobile problem
If you need help with Boost Mobile, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
What do you think of Boost Mobile?
Submit your review | |
I'd give it a zero, if possible. Bought the $40/month, nationwide SIM in Florida on 10 Sept for my 2 1/2 week vacation. The card worked in Florida but, on 14 Sept when heading north to N Carolina, it failed totally upon passing the Georgia/Florida state line. I was totally in the dark for the drive and any satnav/data/phone/messaging till Sept 25th when I drove back into Florida from NC to fly back to the UK where I live. USELESS!!!!! I tried going to my account but was unable to get in as I didn't have a US address. I called Boost help line. They said to go to a local store and it would all be sorted. I drove 20 miles to the store. The lady tried to help BUT when she called Boost, I needed to give them more info that didn't work so NO HELP continued. STAY AWAY FROM BOOST UNLESS YOU JUST WANT TO THROW YOUR MONEY AWAY. BURN IT INSTEAD ~~ IT MAKES A LOVELY, COLORFUL FIRE AND WILL HEAT YOU WHILE IT BURNS!
