Boost Mobile is a U.S.-based wireless service provider offering prepaid mobile phone plans and services.
Boost Mobile Responsiveness rating
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What you need to know about contacting Boost Mobile
To contact Boost Mobile customer service, here’s what you need to know:
- Phone support: Call (833) 502-6678 for general customer service inquiries or assistance.
- Online support: Use Boost Mobile’s help center on the website for troubleshooting, account management, and FAQs.
- Boost Mobile app: The app offers support tools like bill payment, plan changes, and troubleshooting.
- Social media: Reach out via X (@BoostCare) or Facebook for quicker responses to general inquiries.
- In-store support: Visit a Boost Mobile store for in-person assistance with account issues, device problems, or service questions.
What you need to know about Boost Mobile response times
Boost Mobile response times may vary depending on the method used, with social media support often being quicker.
What you need to know about Boost Mobile
The company responds to most customer complaints in a satisfactory manner. Boost Mobile is a prepaid wireless carrier offering affordable mobile plans with no annual contracts. It operates on major networks like T-Mobile and offers coverage across the U.S. Customers can manage their accounts online, through the Boost Mobile app, or in-person at Boost Mobile stores. Support is available via phone, online chat, social media, and the app.
How to resolve a problem with Boost Mobile
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Boost Mobile loyalty program
Boost Mobile does not have a traditional loyalty program like some other carriers. However, they offer various promotions and discounts to existing customers, such as:
- Referral programs: Boost Mobile occasionally offers referral rewards where you can earn credits or discounts by referring friends to the service.
- Exclusive deals: Existing customers may receive special offers on phones or plans during promotional periods.
- AutoPay discounts: Boost offers a discount for customers who sign up for AutoPay, reducing monthly plan costs.
While it’s not a full-fledged loyalty program, these perks help reward long-term customers.
Boost Mobile policies
International long distance consumer agreement
Boost Mobile mailing address
9060 Irvine Center Drive
Irvine, CA 92618
Boost Mobile self-service links
Here are some Boost Mobile self-service links:
- Boost Mobile help center: For troubleshooting, FAQs, and account management.
- Manage your account: To view or pay your bill, manage your plan, or make changes to your account.
- Boost Mobile app: Download the app to manage your account, pay bills, and check data usage.
- AutoPay setup: To set up AutoPay and get discounts on your monthly plan.
Boost Mobile social media channels
Boost Mobile executive customer service contacts
Primary Contact
Moe Khalid
Partner and Chief Operating Officer
9060 Irvine Center Drive
Irvine, CA 92618
moe.khalid@boostmobile.com
Secondary Contact
Richard Mclafferty
Acting Director Customer Experience
9060 Irvine Center Drive
Irvine, CA 92618
richard.mclafferty@boostmobile.com
Chief Executive
Stephen Stokols
9060 Irvine Center Drive
Irvine, CA 92618
stephen.stokols@boostmobile.com
How can I contact Boost Mobile customer service?
Call (833) 502-6678.
When can I contact Boost Mobile customer service?
Seven days a week from 8 a.m. to 11:59 p.m. Eastern time.
Does Boost Mobile have an international telephone number?
Yes, call +1-303-557-7090.
Does Boost Mobile have an online chat support?
Yes, you can find the online chat support here.
How do I check my Boost Mobile account balance?
You can check your account balance by logging into your Boost Mobile account online or through the Boost Mobile app. You can also dial #BAL (#225) from your Boost Mobile phone.
How do I pay my Boost Mobile bill?
You can pay your Boost Mobile bill online through your account, via the Boost Mobile app, by phone at (833) 502-6678, or in person at a Boost Mobile store.
What should I do if I’m having trouble paying my bill?
If you’re having trouble paying your bill, contact Boost Mobile customer service at (833) 502-6678 to discuss your options.
What should I do if my Boost Mobile phone is not working?
First, try restarting your phone. If the problem persists, check the Boost Mobile website for troubleshooting tips or contact customer service at (833) 502-6678 for assistance.
How do I activate my Boost Mobile phone?
You can activate your Boost Mobile phone online by visiting the Boost Mobile activation page, or you can call customer service at (833) 502-6678 for assistance.
How can I transfer my number to Boost Mobile?
To transfer your number to Boost Mobile, you’ll need to provide your current account information and your phone number during the activation process. Boost Mobile will handle the transfer for you.
What should I do if my Boost Mobile phone is lost or stolen?
If your Boost Mobile phone is lost or stolen, report it immediately to customer service at (833) 502-6678 to suspend your service and protect your account. You can also use Boost Mobile’s website to suspend your service online.
Does Boost Mobile have a community forum?
No, Boost Mobile does not have an official community forum.
How to get professional help with your Boost Mobile problem
If you need help with Boost Mobile, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
