Boost Mobile

Boost Mobile is a U.S. wireless carrier owned by EchoStar Corporation (Nasdaq: SATS). Since November 15, 2025, it has operated on AT&T’s wireless network infrastructure following the shutdown of its own network. Boost Mobile offers prepaid and postpaid wireless plans nationwide and reported approximately 7.5 million subscribers across its Boost Mobile, Gen Mobile, and Ting Mobile brands as of December 31, 2025.

Telephone
Main : (833) 502-6678
Mailing address
9601 S Meridian Blvd.
Englewood, CO 80112
Website
boostmobile.com

What you need to know about Boost Mobile

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Boost Mobile

Try self-service first

Use our proven resolution methods, or Boost Mobile’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Boost Mobile respond?

Phone support
Representatives are available from 8 a.m. to midnight ET, seven days a week.
Email support
Boost Mobile does not provide a direct customer service email address on its website. However, the company offers an online contact form for inquiries.
Live chat
Boost Mobile offers live chat on the website, allowing visitors to connect with a representative directly for inquiries about account management, plan options, device activation, billing issues and technical support.
Social media
Boost Mobile is active on social media platforms such Boost Mobile is active on Facebook, X, Instagram, TikTok and YouTube.
Help center/FAQ
Boost Mobile's help center/FAQ provides quick answers to common questions regarding account management, billing, device activation, plan options, coverage and technical support.
Verified contacts

Boost Mobile customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Robert White
Senior Vice President, Customer Loyalty and Operations
Primary
Charles McKay
Head of Executive Escalations
Secondary
Richard Mclafferty
Acting Director Customer Experience
Secondary
Myles Hornberger
Vice President – Operations and Execution
Chief Executive
Charlie Ergen
Co-Founder, Chairman, President, and Chief Executive Officer of EchoStar Corporation

Boost Mobile customer service policies

Boost Mobile’s privacy policy explains how the company collects, uses, and safeguards customers’ personal information. It outlines how data may be used for account management, processing transactions, providing services and for marketing communications.

Boost Mobile loyalty program

Boost Mobile offers a loyalty program called Boost Perks, which provides customers with access to discounts, deals, and rewards through the app or online account.

Frequently asked questions about Boost Mobile

Boost Mobile is the trade name of DISH Wireless L.L.C., a wholly owned subsidiary of EchoStar Corporation (Nasdaq: SATS). DISH Wireless sits within EchoStar's corporate structure under DISH Network Corporation. EchoStar completed its acquisition of DISH Network in December 2023.
Call (833) 502-6678.
Yes, Boost Mobile has an online chat service.

Reader comments about Boost Mobile

1
3 comments
Cora BlankenshipMay 10, 2026

I pay for Internet every month but never get it. Why???? Have called about it then get it for only that month. I'm very tired of this am really thinking of going to another company, like Straight talk. They give you what you pay for. I wouldn't ever tell anyone that you're a good phone company.

Juliana PatrickApril 17, 2026

I have been trying to get my old phone activated for over 6 days continuously calling boost mobile because they request a verification process but I have cooperated with all their requirements day after day but yet they will not allow me to be verified! So therefore I'm locked out of my own account and app and I can't even be verified to close my account

John LoyOctober 15, 2025

I'd give it a zero, if possible. Bought the $40/month, nationwide SIM in Florida on 10 Sept for my 2 1/2 week vacation. The card worked in Florida but, on 14 Sept when heading north to N Carolina, it failed totally upon passing the Georgia/Florida state line. I was totally in the dark for the drive and any satnav/data/phone/messaging till Sept 25th when I drove back into Florida from NC to fly back to the UK where I live. USELESS!!!!!…

Comments are closed for this company.

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