Bon-Ton
Bon-Ton is an American department store chain.
What you need to know about Bon-Ton
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Bon-Ton
Try self-service first
Use our proven resolution methods.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
Verified contacts
Bon-Ton customer service executives
Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →
Primary
Louise Kennard
Director – Store Operations
Secondary
Mike Nemoir
Senior Vice President, Home Store
Chief Executive
Mike Ricart
Senior Vice President Stores
Frequently asked questions about Bon-Ton
7 a.m. to midnight Eastern time, 7 days a week.
Call (800) 526-7534 or email cs@bonton.com.
Yes. In February 2018, The Bon-Ton declared bankruptcy and later sold its name to CSC Generation. In 2021, CSC Generation sold the name to BrandX.com. Now, the company runs an online store using the brand name.
To get a refund from Bon-Ton:
- Return the item within 30 days for a refund to your original payment method.
- After 30 days, you'll receive store credit.
- Make sure items are unworn and have tags attached.
- Beauty products must be unopened.
- You're responsible for return shipping fees.
- Certain items, like altered apparel or final sale items, can't be returned.
- Start your return on the website; alternatively contact customer service at (800) 526-7534 or email cs@bonton.com.
- Refunds may take up to 14 working days to process after they receive your return.
Log in to your Bon-Ton account on the website and go to the "Order History" section. You can also use the tracking link provided in your shipment confirmation email.
You can either return it to a Bon-Ton store or ship it back using the prepaid return label included in your package. If you lost the return label, contact customer service at (800) 526-7534 for assistance.
Call Bon-Ton customer service at (800) 526-7534 or via email at cs@bonton.com.
Outdated info? Report it here
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published June 28, 2017. Updated August 23, 2025.