Bon-Ton Customer Service Contacts

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The Bon-Ton Stores comprises seven regional department store chains: Bon-Ton (in the Northeast); Younkers, Carson Pirie Scott, and Elder-Beerman (Midwest); Herberger’s (upper Great Plains); Boston Stores (Wisconsin); and Bergner’s (Illinois).

Responsiveness rating


What you need to know about Bon-Ton

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Bon-Ton

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.


8450 Broadway
Merrillville, IN 46410

Phone Contacts

Customer Service: (800) 526-7534
Toll Free: (800) 526-7534

7am-12am (Eastern), 7 days a week

Email Contacts

[email protected]



Social Media Contacts


Executive Contacts

Primary Contact
Louise Kennard
Director - Store Operations
8450 Broadway
Merrillville, IN 46410
[email protected]

Secondary Contact
Mike Nemoir
Senior Vice President-- Home Store
8450 Broadway
Merrillville, IN 46410
[email protected]

Chief Executive
Mike Ricart
Senior Vice President Stores
8450 Broadway
Merrillville, IN 46410
[email protected]