The Bon-Ton Stores comprises seven regional department store chains: Bon-Ton (in the Northeast); Younkers, Carson Pirie Scott, and Elder-Beerman (Midwest); Herberger’s (upper Great Plains); Boston Stores (Wisconsin); and Bergner’s (Illinois).
Responsiveness rating
What you need to know about Bon-Ton
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Bon-Ton
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
8450 Broadway
Merrillville, IN 46410
https://www.bonton.com/
Phone Contacts
Main:
Customer Service: (800) 526-7534
Toll Free: (800) 526-7534
7am-12am (Eastern), 7 days a week
Email Contacts
Social Media Contacts
Executive Contacts
Primary Contact
Louise Kennard
Director - Store Operations
8450 Broadway
Merrillville, IN 46410
[email protected]
Secondary Contact
Mike Nemoir
Senior Vice President-- Home Store
8450 Broadway
Merrillville, IN 46410
[email protected]
Chief Executive
Mike Ricart
Senior Vice President Stores
8450 Broadway
Merrillville, IN 46410
[email protected]
This contact was published on June 28, 2017 and updated on October 31, 2023.