Bon-Ton Customer Service Contacts

Bon-Ton is an American department store chain.

How to reach a person at Bon-Ton

Customer service: (800) 526-7534

Bon-Ton Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Bon-Ton

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Bon-Ton

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Bon-Ton mailing address

8450 Broadway
Merrillville, IN 46410

Bon-Ton social media channels


Bon-Ton executive customer service contacts

Primary Contact
Louise Kennard
Director – Store Operations
8450 Broadway
Merrillville, IN 46410

Secondary Contact
Mike Nemoir
Senior Vice President, Home Store
8450 Broadway
Merrillville, IN 46410

Chief Executive
Mike Ricart
Senior Vice President Stores
8450 Broadway
Merrillville, IN 46410

Frequently asked questions about Bon-Ton

When is Bon-Ton customer service available?

7 a.m. to midnight Eastern time, 7 days a week.

How can I contact Bon-Ton customer service?

Has Bon-Ton filed for bankruptcy?

Yes. In February 2018, The Bon-Ton declared bankruptcy and later sold its name to CSC Generation. In 2021, CSC Generation sold the name to Now, the company runs an online store using the brand name.

How can I get a refund from Bon-Ton?

To get a refund from Bon-Ton:

  1. Return the item within 30 days for a refund to your original payment method.
  2. After 30 days, you’ll receive store credit.
  3. Make sure items are unworn and have tags attached.
  4. Beauty products must be unopened.
  5. You’re responsible for return shipping fees.
  6. Certain items, like altered apparel or final sale items, can’t be returned.
  7. Start your return on the website; alternatively contact customer service at (800) 526-7534 or email
  8. Refunds may take up to 14 working days to process after they receive your return.

How do I track my Bon-Ton order?

Log in to your Bon-Ton account on the website and go to the “Order History” section. You can also use the tracking link provided in your shipment confirmation email.

How do I return an item to Bon-Ton?

You can either return it to a Bon-Ton store or ship it back using the prepaid return label included in your package. If you lost the return label, contact customer service at (800) 526-7534 for assistance.

What should I do if I receive a damaged or incorrect item?

Call Bon-Ton customer service at (800) 526-7534 or via email at

How to get professional help with your Bon-Ton problem

If you need help with Bon-Ton, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help