Boingo provides wireless internet services, including Wi-Fi and cellular networks, primarily at airports, public spaces, and military bases.
Boingo Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Boingo
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Boingo
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Boingo mailing address
10960 Wilshire Blvd.
23rd Floor
Los Angeles, CA 90024
Boingo executive customer service contacts
Primary Contact
Rebecca Gray
SVP, General Manager
10960 Wilshire Blvd.
23rd Floor
Los Angeles, CA 90024
rebecca.gray@boingo.com
Secondary Contact
Michael Zeto
Chief Commercial Officer
10960 Wilshire Blvd.
23rd Floor
Los Angeles, CA 90024
michael.zeto@boingo.com
Chief Executive
Mike Finley
10960 Wilshire Blvd.
23rd Floor
Los Angeles, CA 90024
Mike.Finley@boingo.com
Does Boingo have an online contact form?
Yes, you can find the online contact form here.
How can I contact Boingo customer service?
Call (800) 880-4117 or email wecare@boingo.com.
How do I cancel my Boingo subscription?
Log into your account on the Boingo website, go to your account settings, and selecting the cancellation option. You can also contact customer support at (800) 880-4117 or email wecare@boingo.com to assist with cancellation.
What should I do if I am having trouble connecting to Boingo Wi-Fi?
First, try restarting your device and reconnecting. If the problem persists, contact Boingo support via phone or chat, or refer to the troubleshooting guides available on its website.
How do I update my payment information with Boingo?
Log into your Boingo account on the website and go to the billing section of your account settings.
How to get professional help with your Boingo problem
If you need help with Boingo, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.