Boingo

Boingo provides wireless internet services, including Wi-Fi and cellular networks, primarily at airports, public spaces, and military bases.

Telephone
Main : (800) 880-4117
Email
Mailing address
10960 Wilshire Blvd., 23rd Floor
Los Angeles, CA 90024
Website
boingo.com

What you need to know about Boingo

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Boingo

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Boingo customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Rebecca Gray
SVP, General Manager
Secondary
Michael Zeto
Chief Commercial Officer
Chief Executive
Mike Finley

Frequently asked questions about Boingo

Yes, you can find the online contact form here.
Call (800) 880-4117 or email wecare@boingo.com.
Log into your account on the Boingo website, go to your account settings, and selecting the cancellation option. You can also contact customer support at (800) 880-4117 or email wecare@boingo.com to assist with cancellation.
First, try restarting your device and reconnecting. If the problem persists, contact Boingo support via phone or chat, or refer to the troubleshooting guides available on its website.
Log into your Boingo account on the website and go to the billing section of your account settings.

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