Bodum USA Customer Service Contacts

It is family-owned company with the brand directed by the founder’s son, Jørgen Bodum.

Call (212) 367-8844 or email info@bodumusa.com.

Monday to Friday, 8 a.m. to 5 p.m. Eastern time.

To track your Bodum order, log into your Bodum account on the website and navigate to the “Order History” section. Alternatively, you can use the tracking number provided in the shipping confirmation email to track your order on the carrier’s website.

Bodum offers a 30-day return policy for items purchased directly from the website. The items must be in new, unused condition and in their original packaging. To initiate a return, contact Bodum customer service at (212) 367-8844 for a return authorization and further instructions.

If you need to cancel or modify an order, contact Bodum customer service at (212) 367-8844 as soon as possible. Once an order has been processed or shipped, it may not be possible to cancel or change it.

If you receive a damaged or defective item, contact Bodum USA customer service at (212) 367-8844 immediately. Provide details about the damage or defect, along with photos if possible.

Yes, Bodum USA offers a limited warranty on many of its products, covering defects in materials and workmanship. The warranty period varies depending on the product. Check the warranty information on the product page or contact customer service at (212) 367-8844 for specifics.

Yes, Bodum USA sells replacement parts for many of its products. You can find and purchase these parts directly from the website in the “Spare Parts” section or by contacting customer service at (212) 367-8844 for assistance.

Bodum USA does not require product registration for warranty coverage. Keep your proof of purchase, such as the receipt or order confirmation email, as you will need it for warranty claims.

User manuals for Bodum products are on the Bodum website. Navigate to the Product Manuals section, where you can download the manuals in PDF format for various products.

If your order arrives damaged, contact Bodum customer service at (212) 367-8844 immediately. Provide them with your order number, details of the damage, and photos if possible. They will assist you in arranging for a replacement or refund.

Instructions for using Bodum products are typically included with the item. You can also find user manuals and instructions on the Bodum website by searching for the specific product.

To clean your Bodum French press, disassemble the plunger and filter. Wash all parts with warm, soapy water and rinse thoroughly. The glass carafe and stainless steel components are usually dishwasher safe, but refer to the specific product manual for detailed cleaning instructions.