Bodum USA Customer Service Contacts

Bodum produces a range of kitchen products.

How to reach a person at Bodum USA

Bodum USA Responsiveness rating


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What you need to know about Bodum USA

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Bodum USA

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Bodum USA mailing address

601 West 26 Street
Suite 1250
New York, NY 10001

Bodum USA social media channels


Bodum USA executive customer service contacts

Primary Contact
Kasper Cameron Himmelstru
CEO of Bodum USA
45 E. 20th Street
8th Floor
New York, N.Y. 10003

Chief Executive
Jørgen Bodum


Frequently asked questions about Bodum USA

Who owns Bodum USA?

It is family-owned company with the brand directed by the founder’s son, Jørgen Bodum.

How can I contact Bodum USA customer service?

When can I contact Bodum USA customer service?

Monday to Friday, 8 a.m. to 5 p.m. Eastern time.

How do I track my Bodum order?

To track your Bodum order, log into your Bodum account on the website and navigate to the “Order History” section. Alternatively, you can use the tracking number provided in the shipping confirmation email to track your order on the carrier’s website.

What is Bodum's return policy?

Bodum offers a 30-day return policy for items purchased directly from the website. The items must be in new, unused condition and in their original packaging. To initiate a return, contact Bodum customer service at (212) 367-8844 for a return authorization and further instructions.

How do I cancel or modify an order?

If you need to cancel or modify an order, contact Bodum customer service at (212) 367-8844 as soon as possible. Once an order has been processed or shipped, it may not be possible to cancel or change it.

What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item, contact Bodum USA customer service at (212) 367-8844 immediately. Provide details about the damage or defect, along with photos if possible.

Does Bodum USA offer a warranty on its products?

Yes, Bodum USA offers a limited warranty on many of its products, covering defects in materials and workmanship. The warranty period varies depending on the product. Check the warranty information on the product page or contact customer service at (212) 367-8844 for specifics.

Can I purchase replacement parts for my Bodum product?

Yes, Bodum USA sells replacement parts for many of its products. You can find and purchase these parts directly from the website in the “Spare Parts” section or by contacting customer service at (212) 367-8844 for assistance.

How do I register my Bodum product for the warranty?

Bodum USA does not require product registration for warranty coverage. Keep your proof of purchase, such as the receipt or order confirmation email, as you will need it for warranty claims.

Where can I find user manuals for Bodum products?

User manuals for Bodum products are on the Bodum website. Navigate to the Product Manuals section, where you can download the manuals in PDF format for various products.

What should I do if my order arrives damaged?

If your order arrives damaged, contact Bodum customer service at (212) 367-8844 immediately. Provide them with your order number, details of the damage, and photos if possible. They will assist you in arranging for a replacement or refund.

Where can I find instructions for using Bodum products?

Instructions for using Bodum products are typically included with the item. You can also find user manuals and instructions on the Bodum website by searching for the specific product.

How do I clean my Bodum French press?

To clean your Bodum French press, disassemble the plunger and filter. Wash all parts with warm, soapy water and rinse thoroughly. The glass carafe and stainless steel components are usually dishwasher safe, but refer to the specific product manual for detailed cleaning instructions.

How to get professional help with your Bodum USA problem

If you need help with Bodum USA, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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