BMW of North America was established in 1975 as the United States importer of BMW luxury/performance vehicles.
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What you need to know about BMW
BMW receives few complaints and most are resolved swiftly. Here's a story about a title problem with one reader's car. BMW is also the parent brand for Mini and Rolls-Royce.
How to resolve a problem with BMW
Most issues are resolved long before reaching the executive level. But we know from experience that BMW's executives read and reply to customer emails.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
300 Chestnut Ridge Road
Woodcliff Lake, NJ 07677-7731
www.bmwusa.com
Phone Contacts
Main: (201) 307-4000
Customer Service: (800) 831-1117
BMW i Concierge:
For BMW i related questions.
1-855-236-1025
Monday-Friday 9am-9pm EST
[email protected]
BMW Genius Hotline:
For product-related questions.
1-844-4GENIUS (443-6487)
[email protected]
Additional Phone numbers:
- (201) 307-4000
- (800) 831-1117
- (888) 311-4269
- (201) 307-9286 (fax)
Social Media Contacts
Executive Contacts
Primary Contact
Richard Powers
Department Head Customer Relations and Services
300 Chestnut Ridge Road
Woodcliff Lake, NJ 07677-7731
[email protected]
Secondary Contact
Shaun Bugbee
Executive Vice President, Operations
300 Chestnut Ridge Road
Woodcliff Lake, NJ 07677-7731
[email protected]
Chief Executive
Sebastian Mackensen
CEO of BMW North America
300 Chestnut Ridge Road
Woodcliff Lake, NJ 07677-7731
[email protected]
This contact was published on December 5, 2014 and updated on August 25, 2023.
