BMW Customer Service Contact Support Via Phone Email Exec Contacts

BMW of North America was established in 1975 as the United States importer of BMW luxury/performance vehicles.

Responsiveness rating

4/5

BMW USA almost always responds to customer feedback or third parties. Executives do not try to hide from customers and welcome direct customer feedback, often getting directly involved in a resolution. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about BMW

BMW receives few complaints and most are resolved swiftly. BMW is also the parent brand for Mini and Rolls-Royce.

How to resolve a problem with BMW

Most issues are resolved long before reaching the executive level. But we know from experience that BMW's executives read and reply to customer emails.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.

Address

300 Chestnut Ridge Road
Woodcliff Lake, NJ 07677-7731
www.bmwusa.com

Phone Contacts

Main: (201) 307-4000
Customer Service: (800) 831-1117

BMW i Concierge:
Our dedicated team to answer all your BMW i related questions.
1-855-236-1025
Monday-Friday 9am-9pm EST
[email protected]

BMW Genius Hotline:
Our dedicated team to help answer all of your product related questions.
1-844-4GENIUS (443-6487)
[email protected]

Additional Phone numbers:

(201) 307-4000
(800) 831-1117
(888) 311-4269
(201) 307-9286 (fax)

Social Media Contacts

Facebook
Twitter

Executive Contacts

Primary Contact
Richard Powers
Department Head Customer Relations and Services
300 Chestnut Ridge Road
Woodcliff Lake, NJ 07677-7731
[email protected]

Shaun Bugbee
Executive Vice President, Operations
300 Chestnut Ridge Road
Woodcliff Lake, NJ 07677-7731
[email protected]

Chief Executive
Sebastian Mackensen
CEO of BMW North America
300 Chestnut Ridge Road
Woodcliff Lake, NJ 07677-7731
[email protected]