BMW Customer Service Contacts

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BMW of North America was established in 1975 as the United States importer of BMW luxury/performance vehicles.

Responsiveness rating

rating
4/5

What you need to know about BMW

BMW receives few complaints and most are resolved swiftly. Here's a story about a title problem with one reader's car. BMW is also the parent brand for Mini and Rolls-Royce.

How to resolve a problem with BMW

Most issues are resolved long before reaching the executive level. But we know from experience that BMW's executives read and reply to customer emails.

Address

300 Chestnut Ridge Road
Woodcliff Lake, NJ 07677-7731
www.bmwusa.com


Phone Contacts

Main: (201) 307-4000
Customer Service: (800) 831-1117

BMW i Concierge:
For BMW i related questions.
1-855-236-1025
Monday-Friday 9am-9pm EST
[email protected]

BMW Genius Hotline:
For product-related questions.
1-844-4GENIUS (443-6487)
[email protected]

Additional Phone numbers:

  • (201) 307-4000
  • (800) 831-1117
  • (888) 311-4269
  • (201) 307-9286 (fax)

Social Media Contacts

Facebook
Twitter


Executive Contacts

Primary Contact
Richard Powers
Department Head Customer Relations and Services
300 Chestnut Ridge Road
Woodcliff Lake, NJ 07677-7731
[email protected]

Secondary Contact
Shaun Bugbee
Executive Vice President, Operations
300 Chestnut Ridge Road
Woodcliff Lake, NJ 07677-7731
[email protected]

Chief Executive
Sebastian Mackensen
CEO of BMW North America
300 Chestnut Ridge Road
Woodcliff Lake, NJ 07677-7731
[email protected]


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