Black Diamond

Black Diamond makes outdoor gear for climbing, skiing, and other mountain sports.

Telephone
Customer service : (800) 775-5552
Fax :(800) 775-7625
Email
Mailing address
Black Diamond Equipment, Ltd., 2084 East 3900 South
Salt Lake City, UT 84124
Website
blackdiamondequipment.com/en_US

What you need to know about Black Diamond

We have not received any recent complaints about Black Diamond.

How to resolve a problem with Black Diamond

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Black Diamond customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Andy Anderson
Senior Manager, Marketing Ops
Secondary
Neil Fiske
Chief Executive
Peter Metcalf

Frequently asked questions about Black Diamond

Phone (U.S.):
  • (800) 775-5552
  • (801) 278-5533
  • Hours: Monday – Thursday: 10 a.m. to 12 noon and 1 p.m. to 3 p.m. Mountain time
  • Friday: 10:00am – 12:00pm Mountain time
  Fax:
  • (800) 775-7625
  Email contacts:
  • Order questions: orders@bdel.com
  • Climbing gear: climb@bdel.com
  • Hiking gear: mountain@bdel.com
  • Skiing gear: ski@bdel.com
  • Product questions/comments: bdmo@bdel.com
  • PIEPS questions: info@pieps.com
  • Pro purchase: propurchase@bdel.com
  • Corporate sales: corporate@bdel.com
  • Government wholesale: Government@bdel.com
  Europe contact:
  • Phone: +43-1253-74-59-333
  • Email: info@blackdiamond.eu
Mail: Black Diamond Equipment Europe GmbH Warranty Hans-Maier-Strasse 9 6020 Innsbruck Austria
Black Diamond offers a limited warranty on its products, which typically covers defects in materials and workmanship.
Black Diamond products are manufactured in various locations, including China, Vietnam, and the USA.
The CEO of Black Diamond is Peter Metcalf.
Black Diamond Equipment is owned by Black Diamond Holdings, LLC, which is a subsidiary of the publicly traded company, Black Diamond Equipment, Ltd. (BDE).
Black Diamond Equipment is based in Salt Lake City, Utah, USA.
Black Diamond Equipment is a manufacturer of equipment and apparel for climbing, skiing, and mountain sports. The company is known for its innovative products, including harnesses, climbing gear, skis, and accessories designed for outdoor enthusiasts and professionals.

Outdated info? Report it here