Black Diamond makes outdoor gear, for climbing, skiing, and mountain sports.
Black Diamond Responsiveness rating
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What you need to know about Black Diamond
We have not received any recent complaints about Black Diamond.
How to resolve a problem with Black Diamond
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Black Diamond mailing address
Black Diamond Equipment, Ltd
2084 East 3900 South
Salt Lake City, UT 84124
Black Diamond executive customer service contacts
Primary Contact
Andy Anderson
Senior Manager, Marketing Ops
2084 East 3900 South
Salt Lake City, UT 84124
Andy.Anderson@blackdiamondequipment.com
Secondary Contact
Neil Fiske
President Black Diamond Equipment
2084 East 3900 South
Salt Lake City, UT 84124
Neil.Fiske@blackdiamondequipment.com
Chief Executive
Michael Balko
2084 East 3900 South
Salt Lake City, UT 84124
michael.balko@blackdiamondequipment.com
How do I contact Black Diamond?
Phone (U.S.):
- (800) 775-5552
- (801) 278-5533
- Hours: Monday – Thursday: 10 am-12 pm & 1-3 pm Mountain time
- Friday: 10:00am – 12:00pm Mountain time
Fax:
Email Contacts:
- Order Questions: orders@bdel.com
- Climbing Gear: climb@bdel.com
- Hiking Gear: mountain@bdel.com
- Skiing Gear: ski@bdel.com
- Product Questions/Comments: bdmo@bdel.com
- PIEPS Questions: info@pieps.com
- Pro Purchase: propurchase@bdel.com
- Corporate Sales: corporate@bdel.com
- Government Wholesale: Government@bdel.com
Europe Contact:
- Phone: +43 1253 74 59 333
- Email: info@blackdiamond.eu
- Mail:
Black Diamond Equipment Europe GmbH
Warranty
Hans-Maier-Strasse 9
6020 Innsbruck
Austria
Does Black Diamond have a lifetime guarantee?
Black Diamond offers a Limited Warranty on their products, which typically covers defects in materials and workmanship.
Where is Black Diamond made?
Black Diamond products are manufactured in various locations, including China, Vietnam, and other countries, with some products made in the USA.
Who is the CEO of Black Diamond company?
The CEO of Black Diamond is John Walbrecht.
Who owns the Black Diamond Group?
Black Diamond is owned by Clarus Corporation.
How to get professional help with your Black Diamond problem
If you need help with Black Diamond, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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