BILT Rewards Customer Service Contacts

BILT Rewards is a program that allows users to earn points by paying rent through their platform. These points can be redeemed for various rewards, such as travel, fitness classes, and more. It aims to provide benefits to renters by offering incentives for regular payments and engagement with their rental properties.

How to reach a person at BILT Rewards

BILT Rewards Responsiveness rating


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What you need to know about BILT Rewards

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with BILT Rewards

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

BILT Rewards mailing address

2800 N Central Ave
Suite 1150
Phoenix, Arizona 85004

BILT Rewards social media channels


BILT Rewards executive customer service contacts

Primary Contact
Richard Kerr
Vice President
2800 N Central Ave
Suite 1150
Phoenix, Arizona 85004

Secondary Contact
Brandt Smallwood
Chief of Staff
2800 N Central Ave
Suite 1150
Phoenix, Arizona 85004

Chief Executive
 Ankur Jain
2800 N Central Ave
Suite 1150
Phoenix, Arizona 85004

Frequently asked questions about BILT Rewards

What bank is the Bilt reward card through?

The Bilt Rewards card is issued by Wells Fargo.

How do I contact Bilt customer service?

Contact Bilt by phone at (833) 461-2255 or email at

How much is 10,000 Bilt points worth?

10,000 Bilt points can typically be worth about $100 when redeemed for travel, rent, or other rewards through its partners, though the value can vary depending on how the points are used.

Who owns Bilt Rewards?

Bilt Rewards is owned by Kairos, a venture capital-backed startup studio.

Who is the partner of BILT Bank?

Wells Fargo is the primary banking partner for the Bilt Rewards card.

Can I use my Bilt card anywhere?

Yes, the Bilt card can be used anywhere that accepts Mastercard.

Do Bilt card points expire?

Bilt points do not expire as long as you make at least one transaction every 24 months.

Can you cash out Bilt rewards?

Bilt Rewards points cannot be directly cashed out, but it can be redeemed for rent, travel, fitness classes, and other rewards.

What bank is the Bilt card?

The Bilt card is issued by Wells Fargo.

Can I use Bilt Rewards to pay rent?

Yes, you can use Bilt Rewards points to pay your rent through the Bilt Rewards app.

Is BILT a Visa or Mastercard?

The Bilt card is a Mastercard.

Where is BILT headquarters?

Bilt Rewards is headquartered in New York City, New York.

What is the phone number for BILT credit card?

Contact BILT at (833) 461-2255 about its credit card.

Who is the CEO of Bilt?

Ankur Jain is the CEO of Bilt Rewards.

Can I use a Bilt card at an ATM?

Yes, you can use the Bilt card at ATMs to withdraw cash, subject to Wells Fargo’s ATM and cash advance policies.

How to get professional help with your BILT Rewards problem

If you need help with BILT Rewards, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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