Big Lots

Big Lots is a discount retail chain that sells a variety of products, including furniture, home goods, groceries, and seasonal items.

Telephone
Main : (866) 244-5687
Mailing address
300 Phillipi Road
Columbus, OH 43228
Website
biglots.com

What you need to know about Big Lots

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Big Lots

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Big Lots customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Kristen Cox
SVP, Chief Stores Officer
Secondary
Kevin Kuehl
SVP, General Merchandise Manager

Additional contacts

Juan Guerrero
SVP Chief Supply Chain Officer

Frequently asked questions about Big Lots

Monday to Friday 9 a.m. to 9 p.m., Sunday and Saturday 9 a.m. to 8 p.m. (all times Eastern).
Yes, most items can be returned within 30 days of purchase with proof of receipt. Some items, such as electronics, may have specific return requirements.

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