Big Lots is a discount retail chain that sells a variety of products, including furniture, home goods, groceries, and seasonal items.
Big Lots Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Big Lots
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Big Lots
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Big Lots mailing address
300 Phillipi Road
Columbus, OH 43228
Big Lots executive customer service contacts
Primary Contact
Kristen Cox
SVP, Chief Stores Officer
300 Phillipi Road
Columbus, OH 43228
kristen.cox@biglots.com
Secondary Contact
Kevin Kuehl
SVP, General Merchandise Manager
300 Phillipi Road
Columbus, OH 43228
kevin.kuehl@biglots.com
Alternative Contact
Juan Guerrero
SVP Chief Supply Chain Officer
300 Phillipi Road
Columbus, OH 43228
juan.guerrero@biglots.com
How can I contact Big Lots customer service?
Call (866) 244-5687.
When can I contact Big Lots customer service?
Monday to Friday 9 a.m. to 9 p.m., Sunday and Saturday 9 a.m. to 8 p.m. (all times Eastern).
Can I return an item to Big Lots?
Yes, most items can be returned within 30 days of purchase with proof of receipt. Some items, such as electronics, may have specific return requirements.
How to get professional help with your Big Lots problem
If you need help with Big Lots, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
