Big Bus Tours Customer Service Contact Support Via Phone Email Exec Contacts

Big Bus Tours Ltd is an operator of open top bus sightseeing tours founded in London in 1991. The company operates in 19 cities across three continents. It is owned by a private equity partnership, Exponent LLC.

Responsiveness rating

3/5

Big Bus Tours often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about Big Bus Tours

Big Bus Tours has a long record of customer service complaints going back more than a decade.

How to resolve a problem with Big Bus Tours

Like most communication service providers, Big Bus Tours normally likes to conduct customer service transactions by phone. This makes it difficult to establish a paper trail. This guide on how to solve a customer service problem will help you resolve most problems with Big Bus Tours. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.