Big Bus Tours Customer Service Contacts

Big Bus Tours is an operator of open-top bus sightseeing tours, founded in London in 1991. The company operates in 19 cities across three continents.

How to reach a person at Big Bus Tours

Big Bus Tours Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Big Bus Tours

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Big Bus Tours

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Big Bus Tours mailing address

110 Buckingham Palace Road
London, SW1W 9SA

Big Bus Tours social media channels


Big Bus Tours executive customer service contacts

Primary Contact
Simon Johnson
Global Head of Customer Experience
110 Buckingham Palace Road
London, SW1W 9SA
[email protected]

Secondary Contact
Benoit Barraud
SVP / General Manager
110 Buckingham Palace Road
London, SW1W 9SA
[email protected]

Phil Boggon
Chief Operating Officer
110 Buckingham Palace Road
London, SW1W 9SA
[email protected]

Chief Executive
Alex Payne
110 Buckingham Palace Road
London, SW1W 9SA
[email protected]

Frequently asked questions about Big Bus Tours

How can I contact Big Bus Tours customer service?

Send email to [email protected] or contact the company via its online form.

What are Big Bus Tours customer service hours?

The customer service department is available 24/7.

How can I get a refund from Big Bus Tours?

Here’s what you need to know:

Open-dated tickets: If you bought an open-dated ticket, you can use it anytime when you hop on the bus.

Fixed date discount tickets: If you have a discounted ticket for a specific date but can’t make it, contact Big Bus Tours. They might cancel your booking and give you a refund. Send email to [email protected] or contact the company via its online form.

Exceptions for refunds:

  • Extreme weather: If Big Bus Tours can’t run because of severe weather or other issues, you might get a refund.
  • Transportation cancellations: If your transportation (like a flight) is canceled, and you can’t make it to the city for your tour, you might qualify for a refund if you have proof of the cancellation.

How to get professional help with your Big Bus Tours problem

If you need help with Big Bus Tours, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

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