Big Bus Tours

Big Bus Tours is an operator of open-top bus sightseeing tours, founded in London in 1991. The company operates in 19 cities across three continents.

Mailing address
110 Buckingham Palace Road
London, SW1W 9SA
Website
bigbustours.com

What you need to know about Big Bus Tours

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Big Bus Tours

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

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Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

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Verified contacts

Big Bus Tours customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Simon Johnson
Global Head of Customer Experience
Secondary
Benoit Barraud
SVP / General Manager
Chief Executive
Phil Boggon
Chief Operating Officer
Chief Executive
Alex Payne

Frequently asked questions about Big Bus Tours

Send email to info@bigbustours.com or contact the company via its online form.
The customer service department is available 24/7.
Here's what you need to know: Open-dated tickets: If you bought an open-dated ticket, you can use it anytime when you hop on the bus. Fixed date discount tickets: If you have a discounted ticket for a specific date but can't make it, contact Big Bus Tours. They might cancel your booking and give you a refund. Send email to info@bigbustours.com or contact the company via its online form. Exceptions for refunds:
  • Extreme weather: If Big Bus Tours can't run because of severe weather or other issues, you might get a refund.
  • Transportation cancellations: If your transportation (like a flight) is canceled, and you can’t make it to the city for your tour, you might qualify for a refund if you have proof of the cancellation.

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