Bible Gateway is an online resource that provides access to various Bible translations, search tools, and study features.
Bible Gateway Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Bible Gateway
What you need to know about Bible Gateway
Customer service experiences with Bible Gateway can be a hit or miss. Some users report fast, helpful responses, while others find the support to be slow.
- Bible Gateway’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Bible Gateway with our insider guide or through our executive contacts.
- Bible Gateway’s customer service policies are standard. Here are our frequently asked questions about Bible Gateway.
Bible Gateway customer service response times
Bible Gateway’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | No phone support is available. |
| Email support | Responses usually take 24–72 hours, depending on inquiry volume and complexity. Email support@bibleway.com. |
| Online contact form | No online contact form support is available. |
| Live chat support | No live chat support is available. |
| Social media | Social media response times vary, but general inquiries may receive replies within a few hours to a few days, depending on platform activity. |
How to resolve a problem with Bible Gateway
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Bible Gateway mailing address
501 Nelson Place
Nashville, TN 37214
Bible Gateway executive customer service contacts
Primary Contact
Kathy Soja
Senior Director, Customer Experience
501 Nelson Place
Nashville, TN 37214
kathy.soja@harpercollins.com
Secondary Contact
Jonathan Burnham
President and Publisher
501 Nelson Place
Nashville, TN 37214
jonathan.burnham@harpercollins.com
Chief Executive
Brian Murray
501 Nelson Place
Nashville, TN 37214
brian.murray@harpercollins.com
Who owns Bible Gateway?
Bible Gateway is owned by Zondervan, which is a division of HarperCollins Christian Publishing.
How can I contact Bible Gateway?
Email Bible Gateway customer service at support@bibleway.com.
How to get professional help with your Bible Gateway problem
If you need help with Bible Gateway, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.