Bianchi

Bianchi is an Italian bicycle manufacturer known for its racing and high-performance road bikes, founded in 1885.

Telephone
Main : 0080023012013
Email
Mailing address
Via delle Battaglie, 5
24047 Treviglio BG, Italy
Website
bianchi.com

What you need to know about Bianchi

Customer service experiences with Bianchi can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.

How to resolve a problem with Bianchi

Try self-service first

Use our proven resolution methods, or Bianchi’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Bianchi respond?

Phone support
Bianchi provides phone support through its regional offices. Response times may vary based on call volume and office hours.

Call Bianchi customer service in Italy at 0080023012013.
Email support
Response times can fluctuate; some users have reported delays, while others received replies within 48 hours.

Email Bianchi U.S. at info@bianchiusa.com.
Online contact form
Bianchi offers an online rider support form for technical issues or inquiries. The response time for this method is not specified and may depend on the complexity of the issue.
Live chat support
Bianchi does not offer live chat support.
Social media
Bianchi maintains a presence on platforms such as Instagram. Some customers have attempted contact through direct messages; however, responses may direct users to email support, which could experience delays.

You can find Bianchi's social media platforms here.
Verified contacts

Bianchi customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Dan Delehanty
Executive Leadership
Chief Executive
Alberto Cavaggioni
Chief Executive

Bianchi customer service policies

​Bianchi's general terms and conditions of sale outline the framework for online transactions through their website. Key provisions include:​

  • Applicability: These terms govern all online sales to consumers via Bianchi's official website.

  • Product information: Bianchi ensures that customers receive clear details about product characteristics, pricing (including taxes and delivery costs), and delivery timelines before purchase. ​

  • Ordering process: Customers must review and accept the terms and conditions before placing an order. An order is considered a contractual offer, which Bianchi may accept by confirming availability and dispatching the product. ​

  • Pricing and payment: Prices displayed include applicable taxes. Payment methods are specified during the checkout process, and payment is required upon order placement. ​

  • Delivery: Products are delivered to the address specified by the customer. Delivery times are estimates and may vary; Bianchi is not liable for delays caused by unforeseen circumstances. ​

  • Right of withdrawal: Customers have the right to withdraw from the purchase within 14 days of receiving the product, provided the item is returned in its original condition. Exceptions apply to custom-made or personalized products.

  • Liability and warranty: Bianchi is responsible for product conformity and offers a two-year warranty against defects from the time of delivery. Claims for defects must be made within 26 months of delivery.

Bianchi loyalty program

Bianchi does not have a loyalty program.

Frequently asked questions about Bianchi

Bianchi's regional address in the U.S. is 21 Lower Ragsdale Drive, Suite B, Monterey, CA, 93940
Email Bianchi customer service at info@bianchiusa.com.

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