Bianchi is an Italian bicycle manufacturer known for its racing and high-performance road bikes, founded in 1885.
Bianchi Responsiveness rating
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What you need to know about Bianchi
Customer service experiences with Bianchi can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.
- Bianchi’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Bianchi with our insider guide or through our executive contacts.
- Bianchi’s customer service policies are standard. Here are our frequently asked questions about Bianchi.
Bianchi customer service response times
Bianchi’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Bianchi provides phone support through its regional offices. Response times may vary based on call volume and office hours. Call Bianchi customer service in Italy at 0080023012013. |
| Email support | Response times can fluctuate; some users have reported delays, while others received replies within 48 hours. Email Bianchi U.S. at info@bianchiusa.com. |
| Online contact form | Bianchi offers an online rider support form for technical issues or inquiries. The response time for this method is not specified and may depend on the complexity of the issue. |
| Live chat support | Bianchi does not offer live chat support. |
| Social media | Bianchi maintains a presence on platforms such as Instagram. Some customers have attempted contact through direct messages; however, responses may direct users to email support, which could experience delays. You can find Bianchi’s social media platforms here. |
How to resolve a problem with Bianchi
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Bianchi mailing address
Via delle Battaglie, 5
24047 Treviglio BG, Italy
Bianchi executive customer service contacts
Primary Contact
Dan Delehanty
Executive Leadership
Via delle Battaglie, 5
24047 Treviglio BG, Italy
delehanty@bianchi.com
Chief Executive
Alberto Cavaggioni
Via delle Battaglie, 5
24047 Treviglio BG, Italy
cavaggioni@bianchi.com
What is Bianchi's regional address in the U.S.?
Bianchi’s regional address in the U.S. is 21 Lower Ragsdale Drive, Suite B, Monterey, CA, 93940
How can I contact Bianchi customer service?
Email Bianchi customer service at info@bianchiusa.com.
How to get professional help with your Bianchi problem
If you need help with Bianchi, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.