Geek Squad is a technology support service owned by Best Buy Co., Inc. and headquartered in Richfield, Minnesota. It provides device setup, installation, repair, troubleshooting, and protection plan services for computers, smartphones, tablets, appliances, and home theater equipment. Services are available in Best Buy stores, via remote access, and through in-home visits. Geek Squad was founded as an independent company on June 16, 1994, by Robert Stephens and was acquired by Best Buy in 2002.
Main phone: (800) 433-5778 - Estimated wait: 1 to 30 minutes, available 24/7
Email support
1 to 5 business days.
Live chat support
Usually within a few minutes during active chat sessions.Availability: Live chat support is available 24 hours a day, 7 days a week.
Social media
Geek Squad is active on social media platforms such as X, Facebook, Instagram, and YouTube. Response times can range from a few hours to several days depending on the platform and the inquiry's complexity.
Help center/FAQ
Geek Squad help center/FAQ provides quick answers to common questions regarding device setup and installation, repairs and troubleshooting, protection plans, remote support, and appliance services.
To schedule a repair with Best Buy Geek Squad, visit its service page, where you can schedule an in-home or in-store appointment. You’ll be prompted to provide the details about your device and the type of service needed.
Best Buy Geek Squad customer service policies
Geek Squad operates under Best Buy's privacy policy, titled "Best Buy Privacy Hub." It describes how Best Buy collects, uses, and shares personal information, including data gathered during Geek Squad remote support sessions such as device details and login activity. Customers can request access to or deletion of the data, and may opt out of certain data-sharing for advertising purposes. The policy also covers data security practices and children's privacy.
Best Buy Geek Squad loyalty program
Geek Squad does not have a loyalty program of its own. Geek Squad tech support and protection services are included as part of the My Best Buy Total membership ($179.99 per year), which is Best Buy's top-tier paid membership. My Best Buy Total members receive free 24/7 Geek Squad tech support and free in-store and remote computer and tablet services. The membership also includes up to 24 months of product protection on most Best Buy purchases, including AppleCare+ on eligible Apple products. Members also receive 20% off Geek Squad repair labor for devices regardless of where it was purchased.
Frequently asked questions about Best Buy Geek Squad
Best Buy Geek Squad’s management team has asked that you contact customer service at (800) 433-5778 first.
Best Buy Geek Squad provides technology assistance, including device setup and installation for smartphones, tablets, computers, and home appliances; repairs and troubleshooting for malfunctioning devices; and ongoing support for software and hardware issues such as virus removal and data recovery.
Call Geek Squad at (800) 433-5778 to reschedule and ask to have your case noted as a missed appointment. If this has happened more than once, request escalation to a supervisor. Customers with active Best Buy protection plans who experience repeated missed visits may be eligible to request a replacement or reimbursement. Ask the representative to confirm what your specific plan covers.
Call Geek Squad at (800) 433-5778 and ask to have the charge identified, the plan cancelled, and a refund issued.
Repair timelines vary based on part availability, technician scheduling, and appliance type. Customers with an active Best Buy protection plan should generally expect an initial appointment within a few days of filing a claim, though delays are common.
Call Geek Squad at (800) 433-5778 to request cancellation. Under the 24/7 support plan terms, plans cancelled within 30 days of purchase qualify for a full refund. After 30 days, monthly plans receive a prorated refund for unused months; one-time-pay plans are generally not refundable.
Geek Squad states on its own remote-support portal that it will never call customers unsolicited to initiate a remote support session. If you receive an unexpected call from someone claiming to be a Geek Squad agent, treat it as a potential scam. Hang up and call Geek Squad directly at (800) 433-5778 to verify whether there is any issue with your account or device.
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published January 24, 2025. Updated May 17, 2026.
