Aon Affinity Worldwide/BerkelyCare Travel Insurance Customer Service Contacts

Berkely is a division of Aon Affinity Worldwide, focused exclusively on insurance programs for the travel industry.

How to reach a person at Aon Affinity Worldwide/BerkelyCare Travel Insurance

Customer Service: (800) 797-4514

Toll Free: (800) 382-6841

Aon Affinity Worldwide/BerkelyCare Travel Insurance Responsiveness rating


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What you need to know about Aon Affinity Worldwide/BerkelyCare Travel Insurance

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Aon Affinity Worldwide/BerkelyCare Travel Insurance

Like most communication service providers, Aon Affinity Wordlwide/BerkelyCare Travel Insurance normally likes to conduct customer service transaction by phone. This makes it difficult to establish a paper trail. This guide on how to solve a customer service problem will help you resolve most problems with Aon Affinity Worldwide/BerkelyCare Travel Insurance. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Aon Affinity Worldwide/BerkelyCare Travel Insurance mailing address

900 Stewart Ave
Garden City, NY 11530

Aon Affinity Worldwide/BerkelyCare Travel Insurance executive customer service contacts

Primary Contact
Michele Dawson
Vice President Claims
[email protected]

Secondary Contact
Steve Lauro
Vice President

Chief Executive
Beth Godlin
[email protected]

Kathlyn Thompson, administrative assistant (516) 342-2729

Frequently asked questions about Aon Affinity Worldwide/BerkelyCare Travel Insurance Customer Service Contacts

What is the relationship between Aon Affinity Worldwide/BerkelyCare Travel Insurance?

Aon Affinity Worldwide and BerkelyCare Travel Insurance are closely related entities, operating under the larger umbrella of Aon plc, a global professional services firm providing a broad range of risk, retirement, and health solutions.

Here’s an outline of the relationship and roles:

Aon Affinity Worldwide
  • Parent company: Aon Affinity is a part of Aon, focusing on designing and administering customized insurance programs and specialty insurance products for a wide array of clients, including individuals, businesses, and organizations.
  • Role in travel insurance: Aon Affinity Worldwide provides travel insurance products and services to various clients. It collaborates with other companies and underwriters to offer comprehensive travel insurance plans.
  • Aon Affinity’s Travel Insurance brand: BerkelyCare is the travel insurance division within Aon Affinity. It specifically handles the travel insurance segment, leveraging Aon’s extensive resources and expertise.
  • Specialization: BerkelyCare focuses on creating, marketing, and managing travel insurance programs. This includes customer service, claims processing, and policy administration.
Relationship and collaboration
  • Integrated services: BerkelyCare operates as the specialized arm under Aon Affinity’s umbrella, dealing exclusively with travel insurance products. This specialization allows for a focused approach in meeting the needs of travelers.
  • Combined expertise: By combining Aon Affinity’s broad insurance expertise and BerkelyCare’s specific focus on travel insurance, the two entities ensure comprehensive coverage, customer service, and claims management for their clients.
  • Branding: While BerkelyCare might be recognized as a specific travel insurance brand, it is intrinsically linked to Aon Affinity and leverages Aon’s brand reputation and infrastructure.

In essence, BerkelyCare functions as the dedicated travel insurance provider within the broader structure of Aon Affinity Worldwide, utilizing Aon’s resources to deliver specialized travel insurance solutions.

How can I contact Aon Affinity Worldwide/BerkelyCare Travel Insurance customer service?

How can I purchase travel insurance from Aon Affinity/BerkelyCare?

You can purchase travel insurance through the website, by calling customer service at [email protected], or through a travel agent.

What does my travel insurance policy cover?

Coverage varies by policy, but common benefits include trip cancellation/interruption, emergency medical and dental, baggage loss/delay, travel delay, and emergency evacuation. Review your specific policy details for exact coverage information.

How do I file a claim with Aon Affinity/BerkelyCare?

You can file a claim online through the Aon Affinity or BerkelyCare website, or by calling customer service at [email protected]. Make sure to have all necessary documentation, such as receipts, medical records, and proof of loss, to support your claim.

What documentation is required to file a claim?

Required documentation typically includes proof of purchase for travel expenses, receipts for any additional costs incurred, medical reports for health-related claims, and any relevant correspondence (e.g., emails confirming flight cancellations).

How long does it take to process a claim?

Claim processing times can vary, but generally, it takes about 30 days from the date of submission if all required documents are provided. More complex claims or missing documentation can extend this timeframe.

What should I do if I need emergency assistance while traveling?

If you need emergency assistance, contact the 24/7 emergency assistance hotline provided in your policy documents. They can help with medical referrals, emergency evacuations, and other urgent issues.

What should I do if I lose my insurance documents?

How to get professional help with your Aon Affinity Worldwide/BerkelyCare Travel Insurance problem

If you need help with Aon Affinity Worldwide/BerkelyCare Travel Insurance, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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