Belmond is a travel and hospitality company that operates hotels, trains, river cruises, and safaris worldwide.
Belmond Responsiveness rating
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What you need to know about Belmond
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Belmond
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Belmond mailing address
4B Victoria House
Bloomsbury Square, London WC1B 4DA, U.K.
Belmond executive customer service contacts
Primary Contact
Cindy Holloway
Senior Account Director, Leisure – North America
4B Victoria House
Bloomsbury Square, London, U.K. WC1B 4DA
cindy.holloway@belmond.com
(214) 522-1648
Secondary Contact
Thomas Alderink
Account Director, Leisure – New York
4B Victoria House
Bloomsbury Square, London WC1B 4DA, U.K.
thomas.alderink@belmond.com
(732) 575-5331
Chief Executive
Dan Ruff
4B Victoria House
Bloomsbury Square, London WC1B 4DA, U.K.
dan.ruff@belmond.com
How do I contact Belmond customer service?
Call (800) 237-1236 or use the website’s contact form.
What is Belmond's cancellation policy?
The cancellation policy varies depending on the property or service booked. It is best to check the specific terms of your reservation or contact customer service for details. You can reach Belmond customer service at (800) 237-1236 or using the website’s contact form.
How can I modify or cancel a reservation?
Call customer service at (800) 237-1236 or use the website’s contact form.
Does Belmond accommodate special requests or dietary needs?
Yes, Belmond can accommodate special requests such as dietary restrictions, room preferences, and other needs. Call customer service at (800) 237-1236 or use the website’s contact form.
How to get professional help with your Belmond problem
If you need help with Belmond, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.