BC Ferries is a Canadian ferry service provider operating routes between the mainland of British Columbia and various coastal and island communities.
How to reach a person at BC Ferries
Main: (888) 223-3779
BC Ferries Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about BC Ferries
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with BC Ferries
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
BC Ferries mailing address
1321 Blanshard Street
Suite 500
Victoria, BC V8W 0B7
BC Ferries executive customer service contacts
Primary Contact
Melanie Lucia
Vice President, Customer Experience
1321 Blanshard Street
Suite 500
Victoria, BC V8W 0B7
melanie.lucia@bcferries.com
Secondary Contact
Darren Johnston
Vice President, Marine Operations
1321 Blanshard Street
Suite 500
Victoria, BC V8W 0B7
darren.johnston@bcferries.com
Chief Executive
Nicolas Jimenez
1321 Blanshard Street
Suite 500
Victoria, BC V8W 0B7
nicolas.jimenez@bcferries.com
How can I contact BC Ferries customer service?
Call (888) 223-3779 or email customerservice@bcferries.com.
When can I contact BC Ferry customer service?
Monday to Friday 8:30 a.m. to 5 p.m.; Weekends and holidays
9 a.m. – 5 p.m. (all times Pacific).
How can I schedule a callback from BC Ferries?
Click here to schedule a callback.
Does BC Ferry have an online contact form?
Yes, you can find the online contact form here.
How to get professional help with your BC Ferries problem
If you need help with BC Ferries, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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