Bath & Body Works

Bath & Body Works sells personal care products, fragrances, and home scents.

Telephone
Main : (800) 756-5005
Mailing address
7 Limited Parkway East
Reynoldsburg, OH 43068
Website
bathandbodyworks.com

What you need to know about Bath & Body Works

Customer service experiences with Bath & Body Works can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.

How to resolve a problem with Bath & Body Works

Try self-service first

Use our proven resolution methods, or Bath & Body Works’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Bath & Body Works respond?

Phone support
Bath & Body Works' phone support operates from 6 a.m. to 2 a.m. Eastern time, seven days a week. Response times can vary based on call volume

Call Bath & Body Works at (800) 756-5005.
Email support
Bath & Body Works does not offer email support.
Online contact form
Bath & Body Works does not have an online contact form.
Live chat support
Live chat is available on the Bath & Body Works website.

The live chat digital assistant, Violet, is available 24/7; however, access to a real person is only available between 6 a.m. and 2 a.m. Eastern time.
Social media
Bath & Body Works maintains active social media profiles

Here's how to reach Bath & Body Works via social media.
Verified contacts

Bath & Body Works customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Maurice Cooper
Chief Customer Officer
Secondary
Tami Birden
Customer Relations COO
Chief Executive
Gina Boswell
Chief Executive

Bath & Body Works self-service links

Visit the order status page and enter the order number and billing ZIP code. Tracking information may take up to 48 hours after shipping to appear.

Bath & Body Works customer service policies

Bath & Body Works collects personal information such as contact details, purchase history, and device data to provide services, process transactions, and personalize customer experiences. The privacy policy outlines how this data is shared with service providers, used for marketing, and protected through various safeguards. Users have options to access, update, or delete their data and can manage preferences for marketing communications.

Bath & Body Works loyalty program

Bath & Body Works has a free loyalty program called My Bath & Body Works Rewards. Members earn points on purchases, receive occasional free products, and get early access to certain sales and promotions. The program is primarily available in the U.S. and includes small perks like a birthday gift.

Frequently asked questions about Bath & Body Works

Call Bath & Body Works customer service at (800) 756-5005.
Bath & Body Works' phone support operates from 6 a.m. to 2 a.m. Eastern time, seven days a week.
Yes, live chat support is available on the Bath & Body Works website.

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