Bath & Body Works sells personal care products, fragrances, and home scents.
Bath & Body Works Responsiveness rating
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What you need to know about Bath & Body Works
Customer service experiences with Bath & Body Works can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.
- Bath & Body Works’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Bath & Body Works with our insider guide or through our executive contacts.
- Bath & Body Works’s customer service policies are standard. Here are our frequently asked questions about Bath & Body Works.
Bath & Body Works customer service response times
Bath & Body Works’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Bath & Body Works’ phone support operates from 6 a.m. to 2 a.m. Eastern time, seven days a week. Response times can vary based on call volume Call Bath & Body Works at (800) 756-5005. |
| Email support | Bath & Body Works does not offer email support. |
| Online contact form | Bath & Body Works does not have an online contact form. |
| Live chat support | Live chat is available on the Bath & Body Works website. The live chat digital assistant, Violet, is available 24/7; however, access to a real person is only available between 6 a.m. and 2 a.m. Eastern time. |
| Social media | Bath & Body Works maintains active social media profiles Here’s how to reach Bath & Body Works via social media. |
How to resolve a problem with Bath & Body Works
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Bath & Body Works mailing address
7 Limited Parkway East
Reynoldsburg, OH 43068
Bath & Body Works loyalty program
Bath & Body Works has a free loyalty program called My Bath & Body Works Rewards. Members earn points on purchases, receive occasional free products, and get early access to certain sales and promotions. The program is primarily available in the U.S. and includes small perks like a birthday gift.
Bath & Body Works social media channels
Bath & Body Works executive customer service contacts
Primary Contact
Maurice Cooper
Chief Customer Officer
7 Limited Parkway East
Reynoldsburg, OH 43068
mcooper@bbw.com
Secondary Contact
Tami Birden
Customer Relations COO
7 Limited Parkway East
Reynoldsburg, OH 43068
tbirden@bbw.com
Chief Executive
Gina Boswell
7 Limited Parkway East
Reynoldsburg, OH 43068
gboswell@bbw.com
How can I contact Bath & Body Works customer service?
Call Bath & Body Works customer service at (800) 756-5005.
When can I call Bath & Body Works customer service?
Bath & Body Works’ phone support operates from 6 a.m. to 2 a.m. Eastern time, seven days a week.
Does Bath & Body Works have live chat support?
Yes, live chat support is available on the Bath & Body Works website.
How to get professional help with your Bath & Body Works problem
If you need help with Bath & Body Works, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.