Bank of America is a Charlotte, N.C.-based financial institution founded in 1904 that provides banking, investment, and financial services to individuals, small businesses, and large corporations across the United States and more than 35 countries. Bank of America trades on the New York Stock Exchange under the ticker BAC and is one of the largest banks in the United States by assets.
How to reach a person at Bank of America
Customer service: (800) 432-1000
International: (315) 724-4022
Bank of America Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Bank of America
What you need to know about Bank of America
Bank of America’s customer service is inconsistent in terms of response times and resolution. We receive occasional complaints. Here’s one where the bank drained one customer’s savings account, and another where a decimal point error changed a restaurant bill to €2,190 — and Bank of America wouldn’t help.
- Bank of America’s customer service response times vary by channel and call volume.
- You can resolve a problem with Bank of America with our insider guide or through our executive contacts.
- Read our customer service policies, or check our frequently asked questions about Bank of America.
Bank of America customer service response times
Bank of America’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. Here’s a general idea of what to expect:
| Phone support | Bank of America’s phone support is available 24/7 for most services. General customer service typically responds within 1 to 30 minutes. Call Bank of America at (800) 432-1000. For calls from outside the U.S., use (315) 724-4022. |
| Email support | Bank of America doesn’t offer a general customer service email address. Use the secure message center after logging into your account, or use the online contact form. |
| Live chat support | Available after logging in to your account at bankofamerica.com or through the Bank of America mobile app. The virtual assistant is available 24/7; live agent chat is available during business hours. |
| Social media | Bank of America is active on Facebook, X, Instagram, LinkedIn, and YouTube. For account-specific issues, social media is not a secure channel — use phone or the secure message center instead. |
| Help center/FAQ | Bank of America’s help center covers accounts, cards, loans, mortgages, investments, fraud, and digital banking. |
How to resolve a Bank of America problem
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Bank of America mailing address
100 N Tryon St.
Charlotte, NC 28255
Bank of America loyalty program
Preferred Rewards is Bank of America’s loyalty program, and it’s free to join if you qualify. Your tier depends on the combined balance you keep across your Bank of America deposit accounts and your Merrill investment accounts. There are five tiers in total: Gold, Platinum, Platinum Honors, Diamond, and Diamond Honors. The higher you go, the more you get. Benefits include a rewards bonus on eligible credit cards (up to 75% at Platinum Honors and above), better interest rates on savings, discounts on mortgage and auto loans, and waived fees on a number of everyday banking services. One thing worth knowing: Bank of America is rebranding the program as BofA Rewards on May 26, 2026, so the name and some of the details below may change shortly after this guide is published.
Bank of America social media channels
Here’s how to contact Bank of America via social media.
Bank of America executive customer service contacts
Primary Contact
Jim DeMare
Co-President
100 N Tryon St.
Charlotte, NC 28255
jim.demare@bofa.com
Secondary Contact
Dean Athanasia
Co-President
100 N Tryon St.
Charlotte, NC 28255
dean.athanasia@bofa.com
Chief Executive
Brian Moynihan
Chairman and Chief Executive Officer
100 N Tryon St.
Charlotte, NC 28255
brian.t.moynihan@bofa.com
How can I contact Bank of America customer service?
Bank of America customer support is available by phone at tel: (800) 432-1000.
What is Bank of America’s customer service email address?
Bank of America customer service email address is holly.clientcare@bofa.com. This email belongs to the head of customer care.
What are Bank of America’s customer service hours?
- Monday to Friday: 8 a.m. to 11 p.m. Eastern time
- Saturday to Sunday: 8 a.m. to 8 p.m. Eastern time.
How do I close my Bank of America account?
You can close your Bank of America account over the phone by calling (800) 432-1000. Alternatively, you can close your account by sending a written letter to Bank of America, FL1-300-01-29, P.O. Box 25118, Tampa, FL 33622-5118. Or visit one of the local branches and request your account be closed.
How do I get a refund from Bank of America?
Contact Bank of America customer support at (800) 432-1000.
Does Bank of America have customer service chat support?
Yes, Bank of America has customer service chat support. The chat link can be found on the right-hand side of the page. To print your chat session, locate the text chat area, press CTRL+P, and follow your operating system’s printing instructions.
How can I contact Bank of America through email?
Log in to online banking and select the contact us link in the Help and Support menu, then choose the topic you would like to discuss.
How do I change or modify a Bank of America service?
Contact Bank of America at (800) 432-1000 during operating hours.
What is Bank of America’s customer service phone number for international customers?
Bank of America’s customer service phone number for international customers is 1-315-724-4022.
How do I file a complaint with Bank of America customer service?
You can file a complaint with the Bank of America customer service department by calling (800) 432-1000.
How to get professional help with your Bank of America problem
If you need help with Bank of America, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
