Bank of America is a multinational investment bank and financial services company headquartered in Charlotte. N.C.
How to reach a person at Bank of America
Customer service: (800) 432-1000
International: (315) 724-4022
Bank of America Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Bank of America
What you need to know about Bank of America
Customer service experiences with Bank of America can be a hit or miss. Some users report fast, helpful responses, while others find the support to be slow.
- Bank of America’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Bank of America with our insider guide or through our executive contacts.
- Bank of America’s customer service policies are standard. Here are our frequently asked questions about Bank of America.
We receive occasional complaints about Bank of America. Here’s one where the bank drained one customer’ savings account, and another one where a decimal point error changes a restaurant bill to 2,190 euros, and Bank of America wouldn’t help.
Bank of America’s customer service response times
Bank of America’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Bank of America’s phone support is usually the quickest option for getting help. You can expect an initial response within 1 minute to 10 minutes during business hours. Phone support is available Monday to Friday: 8 a.m. to 11 p.m. Eastern time and Saturday to Sunday: 8 a.m. to 8 p.m. Eastern time. Call (800) 432-1000. |
| Social media | Bank of America is active on social media platforms like Instagram, Facebook, and X. Responses can range from a few hours to a day depending on the platform and the inquiry’s complexity. Monday to Friday: 8 a.m. to 9 p.m. Eastern time, Saturday: 8 a.m. to 8 p.m. Eastern time, and Sunday: 8 a.m. to 5 p.m. Eastern time. |
How to resolve a Bank of America problem
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Bank of America’s mailing address
PO Box 25118
Tampa, FL 33622–5118
Bank of America’s executive customer service contacts
Primary Contact
Ashley Ross
Head of Client Experience
100 N. Tryon Street
Charlotte, NC
ashley.clientcare@bofa.com
Secondary Contact
Michael Patrick
Executive Escalations
100 N. Tryon Street
Charlotte, NC
michael.clientcare@bofa.com
Additional Contact
Holly O’Neill
Chief Client Care Officer
100 Federal Street
Boston, MA 02110
holly.clientcare@bofa.com
Chief Executive
Brian Moynihan
Chairman and Chief Executive Officer
100 North Tryon Street
Charlotte, NC 28255
brian.t.moynihan@bofa.com
How can I contact Bank of America customer service?
Bank of America customer support is available by phone at (800) 432-1000.
What is Bank of America’s customer service email address?
Bank of America customer service email address is holly.clientcare@bofa.com. This email belongs to the head of customer care.
What are Bank of America’s customer service hours?
- Monday to Friday: 8 a.m. to 11 p.m. Eastern time
- Saturday to Sunday: 8 a.m. to 8 p.m. Eastern time.
How do I close my Bank of America account?
You can close your Bank of America account over the phone by calling (800) 432-1000. Alternatively, you can close your account by sending a written letter to Bank of America, FL1-300-01-29, P.O. Box 25118, Tampa, FL 33622-5118. Or visit one of the local branches and request your account be closed.
How do I get a refund from Bank of America?
Contact Bank of America customer support at (800) 432-1000.
Does Bank of America have customer service chat support?
Yes, Bank of America has customer service chat support. The chat link can generally be found on the right-hand side of the page. To print your chat session, locate the text chat area, press CTRL+P, and follow your operating system’s printing instructions.
How can I contact Bank of America through email?
Log in to Online Banking and select the Contact Us link in the Help and Support menu, then choose the topic you would like to discuss.
How do I change or modify a Bank of America service?
Contact Bank of America at (800) 432-1000 during operating hours.
What is Bank of America’s customer service phone number for international customers?
Bank of America’s customer service phone number for international customers is 1-315-724-4022.
How do I file a complaint with Bank of America customer service?
You can file a complaint with the Bank of America customer service department by calling (800) 432-1000.
How to get professional help with your Bank of America problem
If you need help with Bank of America, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
