Bank of America Customer Service Contacts

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Bank of America is a multinational investment bank and financial services company headquartered in Charlotte.

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What you need to know about Bank of America

We receive regular complaints about Bank of America. Here’s one where the bank drained one customer’ savings account, and another one where a decimal point error changes a restaurant bill to €2,190, and Bank of America wouldn't help.

How to resolve a Bank of America problem

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.


100 North Tryon Street
Charlotte, NC 28255

Phone Contacts

Customer Service: 1 (800) 432-1000

Credit Card Support 1-800-732-9194

Email Contacts

[email protected]

Customer Service Resources

Holly O’Neill
Chief Client Care Officer
100 Federal Street
Boston, MA 02110

[email protected]

Social Media Contacts


Executive Contacts

Primary Contact
Shimna Sameer
Client Care Executive
Bank of America Corporate Center
100 N. Tryon Street
Charlotte, NC 28255
[email protected]

Secondary Contact
Karen Arakelian
Executive Escalations
100 N. Tryon Street
Charlotte, NC
[email protected]

Chief Executive
Brian Moynihan
Chairman and Chief Executive Officer
100 North Tryon Street
Charlotte, NC 28255
[email protected]

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