Bank of America

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Bank of America is a multinational investment bank and financial services company headquartered in Charlotte.

Responsiveness rating


What you need to know about Bank of America

Bank of America responds to most customer complaints in a satisfactory manner. However, the bank is one of the key players in the ongoing Zelle scam. B of A has also had its fair share of customer service horror stories, including this case involving a customer whose children lost all the money in their bank accounts.

How to resolve a Bank of America problem

This guide on how to solve a customer service problem will help you resolve most problems with Bank of America. You can also refer to the executive contacts below or contact our advocacy team directly.


100 North Tryon Street
Charlotte, NC 28255

Phone Contacts

Customer Service: 1 (800) 432-1000

Credit Card Support 1-800-732-9194

Email Contacts

[email protected]

Customer Service Resources

Holly O’Neill
Chief Client Care Officer
100 Federal Street
Boston, MA 02110

[email protected]

Social Media Contacts


Executive Contacts

Secondary Contact
Ashley Ross
Client Experience Executive
100 North Tryon Street
Charlotte, NC 28255
[email protected]

Karen Arakelian
Executive Escalations
100 North Tryon Street
Charlotte, NC 28255
[email protected]

Chief Executive
Brian Moynihan
Chairman and Chief Executive Officer
100 North Tryon Street
Charlotte, NC 28255
[email protected]

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