Bank of America is a multinational investment bank and financial services company headquartered in Charlotte.
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What you need to know about Bank of America
We receive regular complaints about Bank of America. Here’s one where the bank drained one customer’ savings account, and another one where a decimal point error changes a restaurant bill to €2,190, and Bank of America wouldn't help.
How to resolve a Bank of America problem
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
100 North Tryon Street
Charlotte, NC 28255
www.bankofamerica.com
Phone Contacts
Customer Service: 1 (800) 432-1000
Credit Card Support 1-800-732-9194
Email Contacts
Customer Service Resources
Holly O’Neill
Chief Client Care Officer
100 Federal Street
Boston, MA 02110
Social Media Contacts
Executive Contacts
Primary Contact
Shimna Sameer
Client Care Executive
Bank of America Corporate Center
100 N. Tryon Street
Charlotte, NC 28255
[email protected]
Secondary Contact
Karen Arakelian
Executive Escalations
100 North Tryon Street
Charlotte, NC 28255
[email protected]
Chief Executive
Brian Moynihan
Chairman and Chief Executive Officer
100 North Tryon Street
Charlotte, NC 28255
[email protected]
This contact was published on March 30, 2021 and updated on September 5, 2023.
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