Baltimore Gas and Electric Company (BGE) is a regulated electric and natural gas utility serving central Maryland. It is headquartered in Baltimore and is a subsidiary of Exelon Corporation.
How to reach a person at Baltimore Gas and Electric Company (BGE)
(877) 778-7798 Gas emergencies (odor or suspected leak)
(877) 778-2222 Downed power lines
(800) 685-0123 General emergency
Baltimore Gas and Electric Company (BGE) Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Baltimore Gas and Electric Company (BGE)
What you need to know about Baltimore Gas and Electric Company (BGE)
We receive occasional complaints about Baltimore Gas and Electric Company (BGE). Here’s a case where BGE refused to waive the monthly service fee.
- Baltimore Gas and Electric Company (BGE)’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Baltimore Gas and Electric Company (BGE) using our insider guide or through its executive contacts.
- Baltimore Gas and Electric Company (BGE)’s customer service policies are standard. Here are our frequently asked questions about BGE.
Baltimore Gas and Electric Company (BGE) customer service response times
BGE’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support (877) 778-7798 Gas emergencies (odor or suspected leak) (877) 778-2222 Downed power lines (800) 685-0123 General emergency | Representatives are available 24/7. |
| Email support | BGE does not provide a direct customer service email address on its website. However, the company offers an online contact form for inquiries. |
| Live chat | BGE does not offer a live chat feature on its website. However, the company provides an AI chatbot or virtual assistant to assist users with common questions and support inquiries. |
| Social media | BGE is active on social media platforms including Facebook, X, Instagram, YouTube and LinkedIn. The company’s social media team is available Monday through Friday from 9 a.m. to 5 p.m. Eastern time. |
| Help center/FAQ | BGE’s help center/FAQ provides answers to common questions regarding billing, service, outages, safety and other customer support topics. |
How to resolve a problem with Baltimore Gas and Electric Company (BGE)
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Baltimore Gas and Electric Company (BGE) mailing address
110 West Fayette Street
Baltimore, MD 21201
Baltimore Gas and Electric Company (BGE) loyalty program
Baltimore Gas and Electric Company (BGE) does not have a loyalty program.
Baltimore Gas and Electric Company (BGE) social media channels
Baltimore Gas and Electric Company (BGE) executive customer service contacts
Primary Contact
Steven Singh
Vice President, Customer Operations
110 West Fayette Street
Baltimore, MD 21201
steven.singh@exeloncorp.com
Secondary Contact
Derrick Dickens
Chief Operating Officer and Senior Vice President
110 West Fayette Street
Baltimore, MD 21201
derrick.dickens@exeloncorp.com
President and Chief Executive Officer
Tamla Olivier
110 West Fayette Street
Baltimore, MD 21201
tamla.olivier@exeloncorp.com
Baltimore Gas and Electric Company (BGE) customer service policies
What is Baltimore Gas and Electric Company (BGE)'s privacy policy?
Baltimore Gas and Electric Company (BGE)’s privacy policy describes how the company collects, uses, and protects personal information provided by customers and users of its websites, mobile applications and services.
What are Baltimore Gas and Electric Company (BGE)’s terms of use?
Baltimore Gas and Electric Company (BGE)’s terms of use describe the conditions for accessing and using the company’s services, including managing accounts and handling personal information.
What is Baltimore Gas and Electric Company (BGE)’s accessibility statement?
Baltimore Gas and Electric Company (BGE)’s accessibility statement describes the measures the company takes to make its website and online services accessible to all customers, including those with disabilities.
Baltimore Gas and Electric Company (BGE) self-service links
How do I update my account information?
Visit the website, log into your account and navigate to the “Account Settings” section to update your personal information, including contact details and billing information.
How can I set up alerts for my account or usage?
Visit the website, log into your account and navigate to the “Alerts” or “Notifications” section to set up email or text alerts for billing, energy usage and service updates.
How can I check my energy usage?
Visit the website, log into your account and navigate to the “Energy Usage” or “Usage Details” section to view your current and past energy consumption.
What is the relationship between Baltimore Gas and Electric Company (BGE) and Exelon Corporation?
Exelon Corporation is the parent company of Baltimore Gas and Electric Company (BGE).
How can I contact Baltimore Gas and Electric Company (BGE) customer service?
- (877) 778‑7798 – Gas emergencies (odor or suspected leak)
- (877) 778‑2222 – Downed power lines
- (800) 685‑0123 – General emergency
Can I set up automatic payments with Baltimore Gas and Electric Company (BGE)?
Yes, Baltimore Gas and Electric Company (BGE) offers AutoPay to automatically pay your bills from a bank account.
How to get professional help with your Baltimore Gas and Electric Company (BGE) problem
If you need help with Baltimore Gas and Electric Company (BGE), you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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