Baltimore Gas and Electric (BG&E)

Baltimore Gas and Electric Company (BGE) is a regulated electric and natural gas utility serving central Maryland. It is headquartered in Baltimore and is a subsidiary of Exelon Corporation.

Telephone
Customer service : (877) 778-7798
Customer service : (877) 778-2222
Customer service : (800) 685-0123
Mailing address
110 West Fayette Street
Baltimore, MD 21201
Website
bge.com

What you need to know about Baltimore Gas and Electric (BG&E)

We receive occasional complaints about Baltimore Gas and Electric Company (BGE). Here's a case where BGE refused to waive the monthly service fee.

How to resolve a problem with Baltimore Gas and Electric (BG&E)

Try self-service first

Use our proven resolution methods, or Baltimore Gas and Electric (BG&E)’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Baltimore Gas and Electric (BG&E) respond?

Email support
BGE does not provide a direct customer service email address on its website. However, the company offers an online contact form for inquiries.
Live chat
BGE does not offer a live chat feature on its website. However, the company provides an AI chatbot or virtual assistant to assist users with common questions and support inquiries.
Social media
BGE is active on social media platforms including Facebook, X, Instagram, YouTube and LinkedIn. The company’s social media team is available Monday through Friday from 9 a.m. to 5 p.m. Eastern time.
Help center/FAQ
BGE’s help center/FAQ provides answers to common questions regarding billing, service, outages, safety and other customer support topics.
Verified contacts

Baltimore Gas and Electric (BG&E) customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Steven Singh
Vice President, Customer Operations
Secondary
Derrick Dickens
Chief Operating Officer and Senior Vice President
President and Chief Executive Officer
Tamla Olivier
President and Chief Executive Officer

Baltimore Gas and Electric (BG&E) customer service policies

Baltimore Gas and Electric Company (BGE)’s privacy policy describes how the company collects, uses, and protects personal information provided by customers and users of its websites, mobile applications and services.

Baltimore Gas and Electric (BG&E) loyalty program

Baltimore Gas and Electric Company (BGE) does not have a loyalty program.

Frequently asked questions about Baltimore Gas and Electric Company (BGE)

Exelon Corporation is the parent company of Baltimore Gas and Electric Company (BGE).
Yes, Baltimore Gas and Electric Company (BGE) offers AutoPay to automatically pay your bills from a bank account.

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