Baleària is a Spanish ferry company that operates passenger and cargo services across the Mediterranean, including routes to the Balearic Islands, mainland Spain, and North Africa.
Balearia Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Baleària
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Baleària
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Baleària mailing address
Estación Marítima S/N
03700 Dénia, Alicante Spain
Baleària executive customer service contacts
Primary Contact
Mark Portelli
Chief Officer
Estación Marítima S/N
03700 Dénia, Alicante Spain
mark.portelli@balearia.com
Secondary Contact
Marga Martin
Vice President, Customer Service
Estación Marítima S/N
03700 Dénia, Alicante Spain
marga.martin@balearia.com
Chief Executive
Adolfo Utor
Estación Marítima S/N
03700 Dénia, Alicante Spain
adolfo.utor@balearia.com
Does Balearia have an online contact form?
Yes, you can find the online contact form here.
How can I contact Balearia customer service?
Call 011-34-912-660-215.
How do I change or cancel my booking?
You can modify or cancel your booking online in the “Manage My Booking” section on the Baleària website or by contacting customer service at 011-34-912-660-215. Fees may apply depending on the fare conditions.
What is Baleària’s cancellation policy?
The cancellation policy varies depending on the fare type. Refundable fares allow for cancellations, but non-refundable fares may not. Check your booking details or contact customer service at 011-34-912-660-215 for specific information.
What are the check-in and boarding procedures?
Check-in typically opens 1.5 to 2 hours before departure and closes 30 to 60 minutes before departure. Boarding passes can be printed or obtained digitally via the Baleària app.
How to get professional help with your Balearia problem
If you need help with Balearia, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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