Baleària is a Spanish ferry company that operates passenger and cargo services across the Mediterranean, including routes to the Balearic Islands, mainland Spain, and North Africa.
Baleària Responsiveness rating
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What you need to know about Baleària
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Baleària
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Baleària mailing address
Estación Marítima S/N
03700 Dénia, Alicante, Spain
Baleària executive customer service contacts
Primary Contact
Mark Portelli
Chief Officer
Estación Marítima S/N
03700 Dénia, Alicante, Spain
mark.portelli@balearia.com
Secondary Contact
Marga Martin
Vice President, Customer Service
Estación Marítima S/N
03700 Dénia, Alicante, Spain
marga.martin@balearia.com
Chief Executive
Adolfo Utor
Estación Marítima S/N
03700 Dénia, Alicante, Spain
adolfo.utor@balearia.com
Does Baleària have an online contact form?
Yes, you can find the online contact form here.
How can I contact Baleària customer service?
Call +34-912-660-215.
How do I change or cancel my booking?
Log in to your account and go to the “Manage My Booking” section on the Baleària website or contact customer service at +34-912-660-215. Fees may apply depending on the fare conditions.
What is Baleària’s cancellation policy?
The cancellation policy varies depending on the fare type. Refundable fares allow for cancellations, but non-refundable fares may not. Check your booking details or contact customer service at +34-912-660-215 for specific information.
What are the check-in and boarding procedures?
Check-in typically opens 1.5 to 2 hours before departure and closes 30 to 60 minutes before departure. Boarding passes can be printed or obtained digitally via the Baleària app.
How to get professional help with your Baleària problem
If you need help with Baleària, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.