Bahamasair
Bahamasair (Bahamasair Holdings Ltd) is the national flag carrier of The Bahamas, owned by the Bahamian government. Founded in 1973 and headquartered in Nassau, it operates domestic flights across the Bahamian islands and international routes to Florida (Miami, Fort Lauderdale, Orlando, and West Palm Beach), the Caribbean, and Cuba.
Nassau, New Providence N-4881
Bahamas
Nassau, New Providence
Bahamas
What you need to know about Bahamasair
We get some complaints about Bahamasair, including cases such as code-sharing confusion that left travelers stranded. Here is what we know about Bahamasair's customer service.
- Bahamasair's customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Bahamasair with our insider guide or through our executive contacts.
- Bahamasair's customer service policies are listed below, along with our frequently asked questions about Bahamasair.
How to resolve a problem with Bahamasair
Try self-service first
Use our proven resolution methods, or Bahamasair’s self-service links below.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you're having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
How fast does Bahamasair respond?
Bahamasair's U.S. toll-free number is (800) 222-4262. The reservations line is open Monday to Friday, 8:30 a.m. to 4:30 p.m., and Saturday, 9:00 a.m. to 1:00 p.m. (Bahamas time, which is Eastern time). No stated hold-time estimates are published.
Bahamasair does not publish a general customer service email address. Instead, it directs customers to its online feedback form. According to its Customer Service Plan, written complaints receive a personal response within 30 days of receipt.
Bahamasair maintains official accounts on Facebook and Instagram. The airline does not publish expected response times for social media inquiries.
Bahamasair publishes general information pages on its website covering topics such as ticket refunds, baggage, and check-in requirements. There is no dedicated FAQ page, but the general information section serves a similar purpose.
Bahamasair customer service executives
Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →
Bahamasair self-service links
You can check in online through the Bahamasair homepage, which has a check-in tab. Online check-in opens 24 hours before your flight's scheduled departure. See the check-in requirements page for cutoff times.
Search and book flights directly through the Bahamasair website. The booking engine is accessible from the homepage's flight search tab.
Use the online feedback form to submit complaints, compliments, refund requests, or general inquiries. Select the appropriate category and include flight details for faster processing.
File a lost baggage inquiry through the lost baggage inquiry form on the Bahamasair website. You can also call the baggage department at 1-242-377-8451 ext. 2132 or 2156.
Register for the Bahamasair Flyer program at the loyalty portal. Accumulate 250 miles to join, and earn miles based on distance flown.
Bahamasair customer service policies
Refundable tickets are refunded minus a $15.00 plus VAT processing fee; non-refundable tickets are generally not eligible for refunds unless the airline cancels the flight or denies boarding involuntarily; all tickets bought at least five days before departure may be canceled within 24 hours for a full refund. See the ticket refund page.
Bahamasair's full conditions of carriage, which govern the contract between the airline and the passenger, are available on the conditions of carriage page.
Bahamasair Holdings Ltd's privacy policy, which describes how the airline collects, uses, and protects personal information, is published on its privacy policy page.
Bahamasair loyalty program
Bahamasair operates the Bahamasair Flyer frequent flyer program. Members earn miles based on distance flown across four tiers (Bronze, Silver, Gold, and Platinum), with benefits ranging from dedicated check-in lines to free checked bags, pre-boarding, and waived change fees at higher tiers.
Frequently asked questions about Bahamasair
You can reach Bahamasair's U.S. toll-free reservations line at (800) 222-4262, Monday to Friday, 8:30 a.m. to 4:30 p.m., and Saturday, 9:00 a.m. to 1:00 p.m. For customer relations issues, call 1-242-702-4159 or submit the online feedback form. You can also write to Bahamasair Customer Relations Department, P.O. Box N-4881, Nassau, Bahamas.
Bahamasair does not publicly list a general customer service email address. Instead, the airline directs customers to its online feedback form for complaints, refund requests, and other inquiries. Email addresses for specific departments (charters, group sales, baggage) are listed on the contact page but are protected by a spam filter.
Bahamasair's reservations department is open Monday to Friday, 8:30 a.m. to 4:30 p.m., and Saturday, 9:00 a.m. to 1:00 p.m. The administrative office is open Monday to Friday, 8:30 a.m. to 4:30 p.m. All times are Bahamas time (Eastern time). The airline is closed on Sundays. See the contact page for details.
For refundable tickets, submit a request through the online feedback form and select "Refund" as the category. Include your ticket number, a brief explanation, and your contact details. Credit card refunds are processed within seven business days; other payment refunds within 20 business days. All tickets purchased at least five days before departure can be canceled within 24 hours of purchase for a full refund. See the refund policy.
Outdated info? Report it here