Azul Airlines

Azul Linhas Aéreas Brasileiras S/A, branded as Azul Airlines, is Brazil's largest domestic airline by number of destinations. Headquartered in Barueri, São Paulo, Brazil, Azul offers passenger and cargo air transportation to approximately 160 destinations in Brazil and internationally, including routes to the United States, Argentina, Portugal, and Spain.

Telephone
Customer Service (USA & Canada, toll-free) : +1 (844) 499-2985
Customer Service (Brazil, capitals and metropolitan regions) : +55 (11) 4003-1118
Customer Service (Brazil, other locations) : +55 0800-887-1118
TudoAzul Loyalty Program (Brazil, capitals and metropolitan regions) : +55 (11) 4003-1141
TudoAzul Loyalty Program (Brazil, other locations) : +55 0800-880-1141
Hours :Not published. Azul's Customer Service Plan states that correspondence is acknowledged within 30 days and a substantive response follows within 60 days.
Email
Live chat
Headquarters
Avenida Marcos Penteado de Ulhoa Rodrigues, 939, 8th Floor, Edificio Jatoba, Condominio Castelo Branco Office Park, Tambore
Barueri, Sao Paulo 06460-040
Brazil
Website
voeazul.com.br/us/en/home

What you need to know about Azul Airlines

How to resolve a problem with Azul Airlines

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How fast does Azul Airlines respond?

Phone support

Azul offers a toll-free phone line for US and Canadian customers at +1 (844) 499-2985. For customers in Brazil, the number is 4003-1118 (capitals) or 0800-887-1118 (other areas). Specific hours of operation are not published on Azul's website. Azul Customer Service Plan

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Email support

Azul does not publish a general customer service email address. The company's Customer Service Plan states that Customer Relations correspondence is acknowledged within 30 days, with a substantive response within 60 days. Customers can reach Customer Relations through the Azul website. Azul Customer Service Plan

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Live chat support

Azul offers an online chat feature and a virtual assistant named Céu on its website. The chat is available on various help pages, including the luggage issues page. Hours of availability are not published. Azul Luggage Issues (with chat)

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Social media

Azul maintains active accounts on Facebook, X (formerly Twitter), Instagram, YouTube, and LinkedIn. However, the airline's Customer Service Plan states that Azul does not formally respond to comments on social networking sites. Azul Customer Service Plan

Fastest
Help center/FAQ

Azul provides a comprehensive English-language section for US customers at voeazul.com.br/us/en, covering luggage policies, cancellation terms, and booking management. The air contract page details passenger rights and company obligations. Azul US Website

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Verified contacts

Azul Airlines customer service executives

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Primary
Jason Ward
Chief People & Marketing Officer
Secondary
Abhi Shah
President
Chief Executive
John Rodgerson
Chief Executive Officer

Azul Airlines customer service policies

Azul charges US$125 per passenger, per segment for Economy cancellations or changes on international flights, and US$175 for Business Light. No-shows incur a US$300 fee. Refunds to a credit card carry a US$150 charge, or customers can keep the value as travel credit valid for nearly 12 months. Azul Cancellation Policies
Azul S.A.'s privacy policy is available on its investor relations website. The policy covers data collection, security safeguards, and the company's commitment not to share personal data with third parties. Azul Privacy Policy
Azul publishes an English-language air contract (contract of carriage) that details passenger rights and the airline's obligations, including baggage rules, cancellation terms, and liability provisions. Azul Air Contract

Azul Airlines loyalty program

Azul's loyalty program is called TudoAzul. Members earn points on Azul flights and through partner purchases, which can be redeemed for flights, upgrades, and products. TudoAzul also has partnerships with Emirates and other airlines for reciprocal earning and redemption. TudoAzul program details.

Frequently asked questions about Azul Airlines

You can reach Azul Airlines customer service by calling +1 (844) 499-2985 (toll-free from the US and Canada), using the online chat on their website, or visiting voeazul.com.br. For customers in Brazil, call 4003-1118 (capitals) or 0800-887-1118 (other locations).
Azul Airlines does not publish a general customer service email address. Customers can contact Azul through its toll-free US phone line at +1 (844) 499-2985, or use the online chat and contact forms available on the Azul website.
Azul Airlines does not publish specific customer service hours for its US phone line or online chat. The airline's Customer Service Plan states that written complaints are acknowledged within 30 days and receive a substantive response within 60 days.

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