Azerbaijan Airlines (AZAL) CJSC
Azerbaijan Airlines (AZAL) is the flag carrier and largest airline of Azerbaijan, headquartered in Baku at Heydar Aliyev International Airport. A state-owned closed joint-stock company, it operates scheduled passenger and cargo flights to destinations across Europe, Asia, and the Middle East.
What you need to know about Azerbaijan Airlines (AZAL) CJSC
- Azerbaijan Airlines's customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Azerbaijan Airlines with our insider guide or through our executive contacts.
- Azerbaijan Airlines's customer service policies are listed below, along with our frequently asked questions about Azerbaijan Airlines.
How to resolve a problem with Azerbaijan Airlines (AZAL) CJSC
Try self-service first
Use our proven resolution methods, or Azerbaijan Airlines (AZAL) CJSC’s self-service links below.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you're having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
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How fast does Azerbaijan Airlines (AZAL) CJSC respond?
Azerbaijan Airlines operates a 24/7 call center at +994 (12) 598 88 80. The airline recommends written contact when possible, as reservation details are often needed to resolve issues. More info.
Customers can email callcenter@azal.az for general inquiries, airline@azal.az for complaints, or claims@azal.az for delay and cancellation claims. Complaints may take up to 30 working days for review and response. More info.
Azerbaijan Airlines mentions real-time chat with a support agent on its help pages but does not provide a direct link. Customers can also reach AZAL via WhatsApp at +994 70 437 40 82 (messages only, no calls accepted). More info.
Azerbaijan Airlines is active on Facebook, Instagram, and X (Twitter). The airline does not publish specific social media response times. More info.
Azerbaijan Airlines maintains a help center at help.azal.az covering topics including booking, check-in, baggage, children's travel, and refunds. Customers can also submit requests through an online form.
Azerbaijan Airlines (AZAL) CJSC customer service executives
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Azerbaijan Airlines (AZAL) CJSC self-service links
You can manage your booking, including making changes and requesting refunds, through the Manage My Booking section on the Azerbaijan Airlines website.
Azerbaijan Airlines offers online check-in through its website and mobile app. Visit the AZAL homepage and select the check-in option, or use the AZAL mobile app available on iOS.
You can file a complaint by emailing airline@azal.az or by using the online request form. All complaints are reviewed by AZAL experts, and a response can take up to 30 working days.
Report lost or damaged baggage at the Lost and Found desk at your arrival airport and file a Property Irregularity Report (PIR). For missing items, email a written claim with your PIR number and baggage tag to wt@azal.az within 7 days of receiving your bag. You can also call +994 (12) 497 26 00. More info.
For flight delay or cancellation claims, email claims@azal.az with your booking details. You can also reach support via WhatsApp at +994 70 437 40 82 or through the online request form.
Azerbaijan Airlines (AZAL) CJSC customer service policies
Azerbaijan Airlines's privacy policy covers the collection, use, and protection of personal data gathered through its website and services. You can read the full privacy policy on the AZAL website.
Azerbaijan Airlines publishes its conditions of carriage, covering ticketing, baggage, check-in, and passenger rights. You can review the full rules on the AZAL carriage rules page.
Ticket changes and refunds depend on the fare rules of your specific booking. You can check whether your ticket is eligible for a change or refund through the Manage My Booking section or by contacting the call center. For delay and cancellation claims, email claims@azal.az.
Azerbaijan Airlines (AZAL) CJSC loyalty program
Azerbaijan Airlines operates the AZAL Miles frequent-flyer program, which offers five membership tiers with escalating rewards and privileges on international flights. Members earn miles when flying and can redeem them for benefits by adding their membership number during booking or through Manage Booking.
Frequently asked questions about Azerbaijan Airlines
You can contact Azerbaijan Airlines by calling the 24/7 call center at +994 (12) 598 88 80, emailing callcenter@azal.az, sending a WhatsApp message to +994 70 437 40 82, or submitting a request through the online form.
Azerbaijan Airlines uses several email addresses: callcenter@azal.az for general inquiries, airline@azal.az for service complaints, claims@azal.az for flight delay and cancellation claims, and wt@azal.az for baggage claims.
Azerbaijan Airlines operates its call center 24 hours a day, 7 days a week. WhatsApp support is also available, though the airline does not publish specific hours for that channel.
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