Avelo Airlines

Avelo Airlines is a low-cost carrier based in Houston. It operates flights to Burbank, Calif., New Haven, Conn., and Orlando, among others.

Telephone
Customer service : (346) 616-9500
Email
Mailing address
12 Greenway Plaza, Suite 400.
Houston, TX 77046
Website
aveloair.com

What you need to know about Avelo Airlines

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Avelo Airlines

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

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Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

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Verified contacts

Avelo Airlines customer service executives

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Primary
Victoria Stennes
Vice President, Customer Experience
Secondary
Marcos Padilla
Manager, Customer Recovery and Baggage Services
Chief Executive
Andrew Levy
CEO
(346) 299 5725

Additional contacts

Simone Fonteneau
Manager of Customer Service
Kelly McDaniel
Executive Assistant to CEO
(713) 622-1150

Frequently asked questions about Avelo

A $25 charge per seated traveler applies to reservations canceled through Avelo’s customer support center. Reservations canceled within 24 hours of purchase and at least 7 days (168 hours) prior to the scheduled departure will be refunded to the original form of payment by visiting Manage Trips.
Yes, Avelo Airlines is currently in business and operating flights.
Avelo Airlines is headquartered in the United States.
To speak with a live representative at Avelo, dial their Customer Support Center at (346) 616-9500.
These funds are valid for one year. For quick and easy changes, manage your trip online.
If Avelo cancels your flight, they will likely provide alternative options, such as rebooking or a refund. Contact their customer service at (346) 616-9500 for personalized assistance.
Avelo offers both assigned seating and the option to choose seats during the booking process.
If your flight is canceled, you will receive a full refund to the original payment method if you cancel within 24 hours of booking and at least seven days (168 hours) before departure. Otherwise, you will receive Avelo Travel Funds.

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