Audible

Audible is an Amazon-owned service that provides audiobooks, podcasts, and other spoken-word content.

Telephone

Main : (888) 283-5051

Mailing address

410 Terry Avenue North
Seattle, WA 98109

Website

What you need to know about Audible

Customer service experiences with Audible can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.

Audible’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
You can resolve a problem with Audible with our insider guide or through our executive contacts.
Audible's customer service policies are standard. Here are our frequently asked questions about Audible.

How to resolve a problem with Audible

Try self-service first

Use our proven resolution methods, or Audible’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Audible respond?

Phone support

Due to high call volumes, wait times may be longer than expected. For quicker assistance, consider using the chat option.

Call Audible at (888) 283-5051. Audible is available 24/7.

Email support

Audible does not offer email support.

Online contact form

Audible does not offer an online contact form.

Live chat support

Accessible through Audible's contact us page. Response times depend on inquiry specifics and current volume.

Social media

Audible maintains active profiles on social media platforms such as X and Facebook. While the company monitors these channels, response times can vary. For urgent matters, direct contact methods are recommended.

Verified contacts

Audible customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary

Katerina K

Sr. Director, Global Customer Care Operations

katerina.k@audible.com

Secondary

Lauren Catherine Eley

Director, Customer Care North America and LATAM

lauren.eley@audible.com

Chief Executive

Andy Jassy

Chief Executive

bob.carrigan@audible.com

Audible self-service links

You can pause your Audible membership by following the steps outlined here.

Audible customer service policies

Audible's privacy policy explains how personal information is collected, used, and protected. Information is gathered from user interactions to enhance and personalize the experience. Data is used for processing orders, improving services, and communicating with users. Security measures, including encryption, are in place to protect personal information, and selling user data is not part of Audible's practices. Users have control over their data, with options to manage communication preferences and request data deletion.

Audible loyalty program

Audible does not have a loyalty program.

Frequently asked questions about Audible

Call Audible customer service at (888) 283-5051.

Audible customer service is available 24/7.

Yes, live chat support is available through Audible's contact us page. Response times depend on inquiry specifics and current volume.

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