Audible is an Amazon-owned service that provides audiobooks, podcasts, and other spoken-word content.
Audible Responsiveness rating
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What you need to know about Audible
Customer service experiences with Audible can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.
- Audible’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Audible with our insider guide or through our executive contacts.
- Audible’s customer service policies are standard. Here are our frequently asked questions about Audible.
Audible customer service response times
Audible’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Due to high call volumes, wait times may be longer than expected. For quicker assistance, consider using the chat option. Call Audible at (888) 283-5051. Audible is available 24/7. |
| Email support | Audible does not offer email support. |
| Online contact form | Audible does not offer an online contact form. |
| Live chat support | Accessible through Audible’s contact us page. Response times depend on inquiry specifics and current volume. |
| Social media | Audible maintains active profiles on social media platforms such as X and Facebook. While the company monitors these channels, response times can vary. For urgent matters, direct contact methods are recommended. |
How to resolve a problem with Audible
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Audible mailing address
410 Terry Avenue North
Seattle, WA 98109
Audible executive customer service contacts
Primary Contact
Katerina K
Sr. Director, Global Customer Care Operations
410 Terry Avenue North
Seattle, WA 98109
katerina.k@audible.com
Secondary Contact
Lauren Catherine Eley
Director, Customer Care North America and LATAM
410 Terry Avenue North
Seattle, WA 98109
lauren.eley@audible.com
Chief Executive
Andy Jassy
410 Terry Avenue North
Seattle, WA 98109
bob.carrigan@audible.com
How can I contact Audible customer service?
Call Audible customer service at (888) 283-5051.
When can I contact Audible customer service?
Audible customer service is available 24/7.
Does Audible offer live chat support?
Yes, live chat support is available through Audible’s contact us page. Response times depend on inquiry specifics and current volume.
How to get professional help with your Audible problem
If you need help with Audible, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.