Asurion is a company that provides device protection and support services, including insurance, extended warranties, and tech support for smartphones, appliances, and other electronics.
Asurion handles most service through its online claims site, where you can start, manage or track a claim anytime. Phone hours depend on the carrier or retailer that sold your plan. If you can't get a claim resolved, we list five Asurion executive contacts, up to CEO Guru Gowrappan. Elliott Advocacy rates Asurion's customer service responsiveness 3 out of 5.
No, Asurion does not explicitly provide a customer service email address on the website, but you can reach out through the online contact form.
Hours depend on the carrier or retailer that sold your plan. You can start, manage or track a claim online anytime at asurion.com/claims.
140 11th Ave. North, Nashville, TN 37203.
Phone hours vary by carrier or retailer plan. You can start, manage or track a claim online anytime at asurion.com/claims.
To file a claim, go to asurion.com/claims, choose the carrier or retailer for your plan and follow the prompts. Verizon customers can also file a claim by calling (888) 881-2622.
If your device is lost or stolen, contact Asurion customer service at (888) 881-2622.
In most cases, replacement devices ship the next business day after a claim is approved.
If you experience issues with your replacement device, contact Asurion customer service at (888) 881-2622 for troubleshooting assistance or to discuss further options.
Yes, there is typically a deductible or service fee associated with filing a claim, which varies depending on your specific protection plan and device.
Log into your account on the Asurion website or contact customer service at (888) 881-2622 for updates.
Yes, contact customer service at (888) 881-2622 to initiate the cancellation process and inquire about any potential refunds.
Asurion offers protection plans for a wide range of devices, including smartphones, tablets, laptops, appliances, and other electronics. Specific coverage details can be found in your plan documentation or on the Asurion website.
Log into your account on the Asurion website or contact customer service at (888) 881-2622 for assistance.
If you did not receive your replacement device within the expected timeframe, contact Asurion customer service at (888) 881-2622 to investigate the delay and provide a resolution.
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published July 25, 2024. Updated November 9, 2026.
