Assurance Wireless is a federal Lifeline Assistance program that provides free cell phones and monthly services, including free talk, text, and data, to eligible low-income individuals in the United States. It is part of T-Mobile and focuses on providing essential mobile communication to those who qualify for the Lifeline program.
Assurance Wireless Responsiveness rating
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What you need to know about Assurance Wireless
We have not received any recent complaints about Assurance Wireless.
- Assurance Wireless’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Assurance Wireless with our insider guide or through its executive contacts.
- Assurance Wireless’ customer service policies are standard. Here are our frequently asked questions about Assurance Wireless.
Assurance Wireless customer service response times
Assurance Wireless’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
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How to resolve a problem with Assurance Wireless
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Assurance Wireless mailing address
PO Box 818
Killeen, TX 76540
Assurance Wireless loyalty program
Assurance Wireless social media channels
X
TikTok
YouTube
Assurance Wireless executive customer service contacts
Primary Contact
Jon Freier
President, T-Mobile Consumer Group
PO Box 37380
Albuquerque, NM 87176-7380
jon.freier@t-mobile.com
Chief Executive
Mike Sievert
PO Box 37380
Albuquerque, NM 87176-7380
Mike.Sievert@t-mobile.com
Assurance Wireless customer service policies
Assurance Wireless self-service links
Who is the phone carrier for Assurance Wireless?
Assurance Wireless is a federal Lifeline Assistance program provided by T-Mobile. It operates as a Mobile Virtual Network Operator (MVNO) using T-Mobile’s network for its services.
How to reactivate Assurance Wireless phone?
Reactivate your Assurance Wireless phone by calling its customer service at (888) 321-5880 and follow the instructions.
How do I contact Assurance Wireless?
Contact Assurance Wireless by calling its customer service at (888) 321-5880. It is available 7 days a week from 8 am to 12 am Eastern Standard time.
What is Assurance Wireless?
Assurance Wireless is a federal Lifeline Assistance program that provides free cell phones and monthly services, including free talk, text, and data, to eligible low-income individuals in the United States. It is part of T-Mobile and focuses on providing essential mobile communication to those who qualify for the Lifeline program.
How to get professional help with your Assurance Wireless problem
If you need help with Assurance Wireless, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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