Assurance Wireless

Assurance Wireless is a federal Lifeline Assistance program that provides free cell phones and monthly services, including free talk, text, and data, to eligible low-income individuals in the United States. It is part of T-Mobile and focuses on providing essential mobile communication to those who qualify for the Lifeline program.

Telephone
Customer service : (888) 321-5880
Mailing address
PO Box 818
Killeen, TX 76540
Website
assurancewireless.com

What you need to know about Assurance Wireless

We have not received any recent complaints about Assurance Wireless.

  • Assurance Wireless' customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
  • You can resolve a problem with Assurance Wireless with our insider guide or through its executive contacts.
  • Assurance Wireless' customer service policies are standard. Here are our frequently asked questions about Assurance Wireless.

How to resolve a problem with Assurance Wireless

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Assurance Wireless customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Jon Freier
President, T-Mobile Consumer Group
Chief Executive
Mike Sievert
Chief Executive

Frequently asked questions about Assurance Wireless

Assurance Wireless is a federal Lifeline Assistance program provided by T-Mobile. It operates as a Mobile Virtual Network Operator (MVNO) using T-Mobile's network for its services.
Reactivate your Assurance Wireless phone by calling its customer service at (888) 321-5880 and follow the instructions.
Contact Assurance Wireless by calling its customer service at (888) 321-5880. It is available 7 days a week from 8 am to 12 am Eastern Standard time.
Assurance Wireless is a federal Lifeline Assistance program that provides free cell phones and monthly services, including free talk, text, and data, to eligible low-income individuals in the United States. It is part of T-Mobile and focuses on providing essential mobile communication to those who qualify for the Lifeline program.

Outdated info? Report it here