Arlo

Arlo Technologies designs and manufactures smart home surveillance equipment.

Mailing address

2200 Faraday Avenue
Carlsbad, CA 92008

Website

arlo.com

What you need to know about Arlo

The company responds to most customer complaints in a satisfactory manner.

Arlo’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
You can resolve a problem with Arlo with our insider guide or through its executive contacts.
Arlo's customer service policies are standard. Here are our frequently asked questions about Arlo.

How to resolve a problem with Arlo

Try self-service first

Use our proven resolution methods, or Arlo’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Arlo respond?

Phone support

Arlo does not provide a direct customer service phone number on its website. However, the company encourages customers to use its online help center for support inquiries.

Email support

Arlo does not provide a direct customer service email address on its website. However, the company offers an online contact form for inquiries, which is accessible only to logged-in users.

Live chat

Arlo offers a live chat feature on its website, but users must log into an Arlo account to access it. The company also provides an AI chatbot or virtual assistant in the "Support" section to assist with common questions and support inquiries.

Social media

Arlo is active on social media platforms such as Facebook, X, Instagram, and YouTube.

Help center/FAQ

Arlo’s help center/FAQ provides quick answers to common questions regarding product setup, troubleshooting, account management and warranty information.

Verified contacts

Arlo customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary

Lily Knowles

Senior Vice President of Sales, Marketing and Customer Care

lknowles@arlo.com

Secondary

Tam Dam

Vice President Operations

tam.dam@netgear.com

Chief Executive

Matthew McRae

Chief Executive

mmcrae@arlo.com

Arlo self-service links

Visit the website, log into your Arlo account, and navigate to the "Settings" section to update your email address, password, subscription details and notification preferences.

Arlo customer service policies

Arlo’s privacy policy describes how the organization collects, uses, and protects personal information. It outlines how data are used for processing orders and for marketing purposes.

Arlo loyalty program

Arlo does not have a loyalty program.

Frequently asked questions about Arlo

Download the Arlo app, create an account, and follow the in-app setup instructions.

No, Arlo cameras need a Wi-Fi connection.

Press and hold the reset button on the camera for about 10 seconds until it restarts.

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