Arlo Technologies designs and manufactures smart home surveillance equipment.
How to reach a person at Arlo
Arlo Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Arlo
What you need to know about Arlo
The company responds to most customer complaints in a satisfactory manner.
- Arlo’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Arlo with our insider guide or through its executive contacts.
- Arlo’s customer service policies are standard. Here are our frequently asked questions about Arlo.
Arlo customer service response times
Arlo’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Arlo does not provide a direct customer service phone number on its website. However, the company encourages customers to use its online help center for support inquiries. |
| Email support | Arlo does not provide a direct customer service email address on its website. However, the company offers an online contact form for inquiries, which is accessible only to logged-in users. |
| Live chat | Arlo offers a live chat feature on its website, but users must log into an Arlo account to access it. The company also provides an AI chatbot or virtual assistant in the “Support” section to assist with common questions and support inquiries. |
| Social media | Arlo is active on social media platforms such as Facebook, X, Instagram, and YouTube. |
| Help center/FAQ | Arlo’s help center/FAQ provides quick answers to common questions regarding product setup, troubleshooting, account management and warranty information. |
How to resolve a problem with Arlo
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Arlo mailing address
2200 Faraday Avenue
Carlsbad, CA 92008
Arlo executive customer service contacts
Primary Contact
Lily Knowles
Senior Vice President of Sales, Marketing and Customer Care
2200 Faraday Avenue
Carlsbad, CA 92008
lknowles@arlo.com
Secondary Contact
Tam Dam
Vice President Operations
2200 Faraday Avenue
Carlsbad, CA 92008
tdam@arlo.com
Chief Executive
Matthew McRae
2200 Faraday Avenue
Carlsbad, CA 92008
mmcrae@arlo.com
How do I set up my Arlo device?
Download the Arlo app, create an account, and follow the in-app setup instructions.
Can I use Arlo cameras without Wi-Fi?
No, Arlo cameras need a Wi-Fi connection.
How do I reset my Arlo camera?
Press and hold the reset button on the camera for about 10 seconds until it restarts.
How to get professional help with your Arlo problem
If you need help with Arlo, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
