Arajet
Arajet is a low-cost airline based in Santo Domingo, Dominican Republic. It flies from its Santo Domingo hub to destinations across the Caribbean and North, Central and South America, including several U.S. cities.
Santo Domingo, Distrito Nacional
Dominican Republic
What you need to know about Arajet
- Arajet's customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Arajet with our insider guide or through our executive contacts.
- Arajet's customer service policies are listed below, along with our frequently asked questions about Arajet.
How to resolve a problem with Arajet
Try self-service first
Use our proven resolution methods, or Arajet’s self-service links below.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
How fast does Arajet respond?
Arajet's contact center lines are available 24 hours a day, 7 days a week in Spanish and English. The U.S. number is (352) 725-3805; numbers for other countries are on the Contact us page.
Arajet does not provide a customer service email address. Written requests, including refunds, complaints and baggage claims, go through the online request form in its help center. Arajet says it sends an initial response to refund requests within 10 business days.
Arajet offers chat through WhatsApp, linked from each country entry on its Contact us page. There is no web chat on arajet.com.
Arajet is on Facebook, X and Instagram, but its Contact us page says complaints made through social media will not receive a formal response.
The Arajet help center covers check-in, cancellations, delays, refunds, baggage, and the airline's policies, and hosts the request forms for refunds, complaints and baggage claims.
Arajet customer service executives
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Arajet self-service links
Use Arajet's Manage / check-in page with your confirmation number and last name to check in, view your reservation or add extras.
Submit the online request form in Arajet's help center within 7 days of your flight date. Arajet says it gives an initial response within 10 business days.
Arajet asks customers to use its online feedback form and says complaints must be submitted within 7 calendar days of the service, subject to local regulations.
File a Baggage Irregularity Report (PIR) with Arajet's agents at the airport on arrival, then start the compensation request through the help center as described in this article.
Check departures and arrivals on Arajet's Flight status page.
Arajet customer service policies
Arajet's privacy policy explains how Arajet S.A. collects, stores, uses and discloses personal data, and how customers can access and update it.
Arajet's conditions of carriage set out the terms that apply to its tickets, including changes, cancellations, refunds and baggage.
Arajet gives a full refund if you cancel within 24 hours of purchase and your flight is at least 7 days away; otherwise only unpaid government taxes and fees are returned. Refund requests must be submitted within 7 days of the flight date; Arajet says it gives an initial response within 10 business days and processes approved refunds within 30 days.
Arajet loyalty program
Arajet does not have a frequent flyer or loyalty program. The airline says its loyalty strategy is based on low fares, its route network and new aircraft, and it suggests subscribing to its newsletter or following its social media accounts for offers.
Frequently asked questions about Arajet
Call Arajet's U.S. customer service line at (352) 725-3805, available 24 hours a day in Spanish and English, or chat with the airline on WhatsApp through its Contact us page. For written requests, use the online request form.
Arajet does not publish a customer service email address. Refunds, complaints and other written requests go through the request form in its help center.
Arajet says its phone lines are available 24 hours a day, 7 days a week in Spanish and English, according to its Contact us page. In Canada, Quebec customers are served by email and chat rather than by phone.
Arajet asks customers to use its online feedback form and says it will investigate and reply. Complaints should be filed within 7 calendar days of the service. Complaints posted on social media do not receive a formal response.
No. Arajet says it does not have a loyalty program and instead relies on low fares, its route network and new aircraft.
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