Aquaventure World Customer Service Contacts

Aquaventure World is a large water park and resort located in Dubai, offering various attractions like water slides, rides, and marine animal experiences.

How to reach a person at Aquaventure World

Main:  +971-4-426-0000

Aquaventure World Responsiveness rating

rating
3/5

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What you need to know about Aquaventure World

Customer service experiences with Aquaventure World can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.

Aquaventure World customer service response times

Aquaventure World’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone supportResponse times may vary depending on call volume. Call +971-4-426-0000.
Email supportResponse times can vary; it’s advisable to allow several business days for a reply. Email aquaventure@atlantisdubai.com.
Online contact formResponse times can vary via the online contact form; it’s advisable to allow several business days for a reply.
Live chat supportAquaventure World’s does not offer live support.
Social mediaSpecific social media contact details aren’t provided in the available sources.

How to resolve a problem with Aquaventure World

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Aquaventure World mailing address

Atlantis The Palm
Crescent Road, The Palm, Dubai United Arab Emirates

Aquaventure World loyalty program

Aquaventure World does not offer a loyalty program.

Aquaventure World social media channels

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Aquaventure World executive customer service contacts

Primary Contact
Clair Aichhorn
Director, Aquaventure Operations
Atlantis The Palm
Crescent Road, The Palm, Dubai United Arab Emirates
Clair.Aichhorn@atlantisdubai.com

LinkedIn

Secondary Contact
Renee Stewart
Senior Manager
Atlantis The Palm
Crescent Road, The Palm, Dubai United Arab Emirates
Renee.Stewart@atlantisdubai.com

LinkedIn

Alternative Contact
Timothy M. Kelly
President
Atlantis The Palm
Crescent Road, The Palm, Dubai United Arab Emirates
Timothy.Kelly@atlantisdubai.com

LinkedIn

Aquaventure World customer service policies

What is Aquaventure World's terms and conditions?

Aquaventure World’s terms and conditions outline essential rules for visitors’ safety and enjoyment. Tickets are non-refundable, and guests must comply with height and health requirements for certain rides. Lifejackets are mandatory for swimmers under 1.2 meters. Unruly behavior is prohibited, and intoxicated guests will be refused entry. Personal items must be stored in lockers as the waterpark is not responsible for lost items. Specific swimwear is required, and outside food and beverages are not allowed. The park reserves the right to amend operational hours or restrict attractions due to maintenance or weather conditions.

What is Aquaventure World's privacy policy?

Aquaventure World’s privacy policy outlines how personal data is collected, used, and protected. Information may be gathered through online interactions, bookings, or onsite services. The park uses this data for marketing, service improvements, and legal obligations. It ensures data protection measures are in place, though it may share information with third parties for operational purposes. Guests have rights to access, modify, or delete their data. The privacy policy also covers cookies used on the website.

How can I get more information about the aquarium at Aquaventure World?

Here is some key information about the Lost Chambers Aquarium at Aquaventure World:

  • Located at Atlantis, The Palm.
  • Open daily from 10 a.m. to 9 p.m..
  • Suitable for all ages (children under 12 must be accompanied by an adult).
  • Parking available at Aquaventure Waterpark with shuttle service to the aquarium.
  • Offers a variety of marine life with over 65,000 animals.
  • Child price applies for ages 3 to 7; complimentary access for children under 2.

What do I need to know before entering Aquaventure World?

  • Waterpark opening hours: 9:00 AM to 5:30 PM daily.
  • Age restrictions: Open to all ages; certain rides require guests to be over 1.2 meters tall. Children must be at least 12 years old to enter without an adult.
  • Parking: Available at the Aquaventure Parking area. A shuttle service is provided to the Aquaventure Ticketing Plaza.
  • Dress code: Swimwear allowed includes one-piece, two-piece, speedos, rash guards, board shorts, and burkinis.
  • Ticket prices: Prices vary by season. Visit the ticket prices page for the latest information.
  • Towel and locker services: Available for rent; can be added while booking tickets online or at the ticketing plaza.

For more detailed information, please visit Aquaventure World.

Frequently asked questions about Aquaventure World

Who owns Aquaventure World?

Aquaventure World is owned by Atlantis The Palm, which is a luxury resort and part of the Atlantis brand, developed by the Kerzner International group.

How can I contact Aquaventure World customer service?

Call Aquaventure World customer service at +971-4-426-0000 or email aquaventure@atlantisdubai.com.

How do I file a complaint with Aquaventure World?

Call Aquaventure World customer service at +971-4-426-0000 or email aquaventure@atlantisdubai.com.

How to get professional help with your Aquaventure World problem

If you need help with Aquaventure World, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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