Aqua provides water and wastewater services to residential, commercial, and industrial customers.
Aqua Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about Aqua
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Aqua
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Aqua mailing address
762 W. Lancaster Avenue
Bryn Mawr, PA 19010
Aqua executive customer service contacts
Primary Contact
Richard Fox
President and Chief Operating Officer
762 W. Lancaster Avenue
Bryn Mawr, PA 19010
richard.fox@essential.co
Secondary Contact
Ed Kolodziej
President, Aqua Texas
762 W. Lancaster Avenue
Bryn Mawr, PA 19010
ed.kolodziej@essential.co
Chief Executive
Christopher Franklin
762 W. Lancaster Avenue
Bryn Mawr, PA 19010
christopher.franklin@essential.co
Does Aqua have an online contact form?
Yes, you can find the online contact form here.
How can I contact Aqua customer service?
Call (877) 987-2782.
Who owns Aqua?
What should I do if I have a water emergency?
For water emergencies such as leaks or service disruptions, contact Aqua’s 24/7 customer service at (877) 987-2782.
How can I report a problem with my water service?
If you’re experiencing issues with your water service, such as low pressure or discolored water, contact customer service at (877) 987-2782.
How do I start or stop water service with Aqua Utilities?
To start or stop water service, you’ll need to contact customer service at (877) 987-2782.
Can I manage my account online?
Yes, Aqua offers online account management through the website. You can view your bill, make payments, and update your account information conveniently online.
How to get professional help with your Aqua problem
If you need help with Aqua, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
