Aqara designs and manufactures smart devices for home automation.
Aqara Responsiveness rating
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What you need to know about Aqara
The company responds to most customer complaints in a satisfactory manner.
- Aqara’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Aqara with our insider guide or through its executive contacts.
- Aqara’s customer service policies are standard. Here are our frequently asked questions about Aqara.
Aqara customer service response times
Aqara’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Aqara does not provide a direct customer service phone number on its website. However, the company encourages customers to use its online help center for support inquiries. |
| Email support support@aqara.com | Aqara’s customer service email response time is not specified on the website. The company also provides an online contact form for inquiries. |
| Live chat | Aqara does not offer a live chat feature on its website. However, the company provides an AI chatbot or virtual assistant to assist users with common questions and support inquiries. |
| Social media | Aqara is active on social media platforms such as X, Facebook, Instagram, and YouTube. |
| Help center/FAQ | Aqara’s help center and FAQ section provide quick answers to common questions regarding product setup, troubleshooting, compatibility and smart home integration. |
How to resolve a problem with Aqara
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Aqara mailing address
1178 Broadway
Suite 306
New York, NY 10001
Aqara executive customer service contacts
Primary Contact
David Gorman
Customer Service Manager
1178 Broadway
Suite 306
New York, NY 10001
david.gorman@aqara.com
Secondary Contact
Cathy You
Senior Vice President, Head of Global Division
1178 Broadway
Suite 306
New York, NY 10001
cathy.you@aqara.com
Chief Executive
Eugene You
1178 Broadway
Suite 306
New York, NY 10001
eugene.you@aqara.com
Who owns Aqara?
Aqara is owned by Lumi United Technology Co., Ltd., whose global headquarters is located in Shenzhen, China.
How can I contact Aqara customer service?
Email support@aqara.com.
Can I pair the hub directly with my app without connecting to Wi-Fi?
No, make sure your phone is connected to Wi-Fi and then connect to the hub via the app.
What is the maximum distance between an accessory and the hub, and does the signal pass through walls?
The effective distance range between an accessory and the hub varies depending on the actual indoor environment. For household use, the distance between an accessory and the hub should be no more than about 33 feet (10 meters), and there should be no more than two walls between them.
How to get professional help with your Aqara problem
If you need help with Aqara, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.