Apple Leisure Group Customer Service Contacts

Apple Leisure Group is a North American travel and hospitality management company that specializes in providing all-inclusive vacation experiences and services through a portfolio of resort brands, tour operators, and travel distribution networks.

How to reach a person at Apple Leisure Group

Apple Leisure Group Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Apple Leisure Group

Apple Leisure Group responds to most customer complaints in a satisfactory manner. We receive a fair number of Apple complaints. Here’s a recent one about a sudden tour cancellation.

How to resolve a problem with Apple Leisure Group

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Apple Leisure Group mailing address

3805 W. Chester Pike,
Suite 240
Newtown Square, PA 19073

Apple Leisure Group social media channels


Apple Leisure Group executive customer service contacts

Primary Contact
Javier Coll
Executive Vice President
3805 W. Chester Pike
Suite 240
Newtown Square, PA 19073
[email protected]

Secondary Contact
Gabriel Felip
President AMResorts Global Operations
3805 W. Chester Pike
Suite 240
Newtown Square, PA 19073
[email protected]

Chief Executive
Alejandro Reynal
3805 W. Chester Pike
Suite 240
Newtown Square, PA 19073
[email protected]

Frequently asked questions about Apple Leisure Group

How can I contact Apple Leisure Group customer service?

Does Apple Leisure Group have an online contact form?

Yes, you can find the online contact form here.

Can I make changes to my booking?

What is the cancellation policy for ALG bookings?

Cancellation policies vary by package and brand. Generally, cancellation fees may apply, and some bookings may be non-refundable. Check the specific terms and conditions of your booking for detailed information.

What should I do if I encounter an issue at my resort?

Contact the resort’s front desk or guest services for immediate assistance. If the issue is not resolved, reach out to ALG customer service at (610) 359-6500 for further support.

How can I request special accommodations or services at my resort?

Special requests can be made at the time of booking or by contacting the resort directly. It’s advisable to confirm such requests before arrival to ensure availability.

How do I request a refund?

Refund requests should be directed to ALG customer service at (610) 359-6500. Processing times and eligibility for refunds depend on the terms and conditions of your booking.

How to get professional help with your Apple Leisure Group problem

If you need help with Apple Leisure Group, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

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