Apple Leisure Group Customer Service Contacts

Apple Leisure Group is a North American travel and hospitality management company that sells all-inclusive vacation packages.

How to reach a person at Apple Leisure Group

Apple Leisure Group Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Apple Leisure Group

Apple Leisure Group responds to most customer complaints in a satisfactory manner. We receive a fair number of Apple complaints. Here’s a recent one about a sudden tour cancellation.

How to resolve a problem with Apple Leisure Group

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly. Recently, it gave a customer a voucher that doesn’t work.)

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Apple Leisure Group mailing address

3805 W. Chester Pike
Suite 240
Newtown Square, PA 19073

Apple Leisure Group social media channels

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Apple Leisure Group executive customer service contacts

Primary Contact
Javier Coll
Group President Global Business Development & Innovation
3805 W. Chester Pike
Suite 240
Newtown Square, PA 19073
jcoll@applevac.com

Secondary Contact
Gabriel Felip
President AMResorts Global Operations
3805 W. Chester Pike
Suite 240
Newtown Square, PA 19073
gfelip@amresorts.com

Chief Executive
Mark Hoplamazian
3805 W. Chester Pike
Suite 240
Newtown Square, PA 19073
mark.hoplamazian@hyatt.com

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Frequently asked questions about Apple Leisure Group

How can I contact Apple Leisure Group customer service?

Does Apple Leisure Group have an online contact form?

Yes, you can find the online contact form here.

Can I make changes to my booking?

What is the cancellation policy for ALG bookings?

Cancellation policies vary by package and brand. Generally, cancellation fees may apply, and some bookings may be non refundable. Check the specific terms and conditions of your booking for detailed information.

What should I do if I encounter an issue at my resort?

Contact the resort’s front desk or guest services for immediate assistance. If the issue is not resolved, reach out to ALG customer service at (610) 359-6500 for further support.

How can I request special accommodations or services at my resort?

Special requests can be made at the time of booking or by contacting the resort directly. It’s advisable to confirm such requests before arrival to ensure availability.

How do I request a refund?

Refund requests should be directed to ALG customer service at (610) 359-6500. Processing times and eligibility for refunds depend on the terms and conditions of your booking.

How to get professional help with your Apple Leisure Group problem

If you need help with Apple Leisure Group, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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