ANA (All Nippon Airways) is a Japanese airline offering domestic and international flights.
ANA Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about ANA
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with ANA
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.ANA mailing address
1-5-2, Higashi-shimbashi
Minato-ku, Tokyo 105-7140 Japan
ANA executive customer service contacts
Primary Contact
Toshio Nomura
Executive Vice President, The Americas
1-5-2, Higashi-shimbashi
Minato-ku, Tokyo 105-7140 Japan
t.nomura@ana.co.jp
Secondary Contact
Yoshiharu Naoki
Executive Vice President
1-5-2, Higashi-shimbashi
Minato-ku, Tokyo 105-7140 Japan
y.naoki@ana.co.jp
Chief Executive
Koji Shibata
1-5-2, Higashi-shimbashi
Minato-ku, Tokyo 105-7140 Japan
k.shibata@ana.co.jp
Does ANA have an office in the U.S.?
Yes, the address for ANA’s North American office is:
1001 4th Ave, Suite 4500
Seattle, WA 98154.
How can I contact ANA?
Call ANA at (310) 782-3011.
How do I cancel my ANA flight?
You can cancel your flight online through your booking details on the ANA website or by contacting customer service at (310) 782-3011. Refund eligibility depends on the ticket type.
How to get professional help with your ANA problem
If you need help with ANA, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
