Amica is an insurance company that provides auto, home, and life insurance.
Amica Responsiveness rating
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What you need to know about Amica
Customer service experiences with Amica can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.
- Amica’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Amica with our insider guide or through our executive contacts.
- Amica’s customer service policies are standard. Here are our frequently asked questions about Amica.
Amica customer service response times
Amica’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Typically immediate to a few minutes during business hours, but may take longer during peak times. Auto, home, marine and umbrella customer service is available weekdays from 6 a.m. to 1 a.m. and weekends from 7 a.m. to midnight at (800) 242-6422. Life customer service is available weekdays from 8 a.m. to 7 p.m. at (800) 234-5433 (all times Eastern). |
| Email support | Amica does not offer email support. |
| Online contact form | Replies via the online contact form are generally within 24 to 48 hours. |
| Live chat support | Usually instant or within a few minutes, depending on agent availability. Representatives are available to help weekdays from 6 a.m. to midnight and weekends from 7 a.m. to midnight (all times Eastern). |
| Social media | Response times vary but often range from a few hours to a day. |
How to resolve a problem with Amica
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Amica mailing address
100 Amica Way
Lincoln, RI 02865
Amica executive customer service contacts
Primary Contact
James Sherring
Sales and Client Services Manager
100 Amica Way
Lincoln, RI 02865
jsherring@amica.com
Secondary Contact
Theodore (Ted) Murphy
Sr. Executive Vice President, Chief Operations Officer
100 Amica Way
Lincoln, RI 02865
tmurphy@amica.com
Chief Executive
Edmund Shallcross
100 Amica Way
Lincoln, RI 02865
eshallcross@amica.com
How can I contact Amica customer service?
Call Amica customer service at (800) 242-6422.
When can I contact Amica customer service?
Auto, home, marine and umbrella customer service is available weekdays from 6 a.m. to 1 a.m. and weekends from 7 a.m. to midnight at (800) 242-6422.
Life customer service is available weekdays from 8 a.m. to 7 p.m. at (800) 234-5433 (all times Eastern).
Does Amica have an online contact form?
Yes, you can find Amica’s online contact form here.
How to get professional help with your Amica problem
If you need help with Amica, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
