American Van Lines is a moving company that offers local, long-distance, and international relocation services, including packing, storage, and other moving-related solutions for both residential and commercial customers.
How to reach a person at American Van Lines
Main: (954) 318-1246
American Van Lines Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Rate American Van Lines
What you need to know about American Van Lines
American Van Lines customer service offers assistance with booking, inquiries, and resolving issues related to moving services.
- The volume of inquiries, method of contact, and the nature of the issue can all impact American Van Lines’ customer service response times.
- You can address an issue with American Van Lines through our insider guide or by reaching out via our executive contacts.
- The customer service policies of American Van Lines follow standard procedures. Below are our frequently asked questions about the company.
American Van Lines customer service response times
American Van Lines responds to customer service inquiries within 24 to 48 hours, depending on the volume of requests. Response times may vary based on the nature of the inquiry. However, here’s a general idea of what to expect:
| Phone support | Response time can range from a few minutes to around 10 minutes, depending on call volume and the time of day. During peak periods, wait times may be longer. You can reach the customer service department at (954) 318-1246. |
| Email support | Responses via email are within 24 to 48 hours, though it may vary depending on the volume of inquiries and the nature of the request. You can email American Van Lines at customer.service@americanvanlines.com. |
| Live chat | American Van Lines customer service live chat response time is usually a few minutes, though it may vary depending on the time of day and current chat volume. |
| Social media | American Van Lines customer service responds to social media inquiries within 24 hours, although response times may vary depending on the platform and the volume of messages. Here’s how to reach American Van Lines via social media. |
| Help center/FAQ | American Van Lines customer service help center or FAQ section provides immediate access to information, allowing customers to find answers instantly. However, for more specific or complex inquiries, response times from the help center team may take 24 to 48 hours. |
How to resolve a problem with American Van Lines
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
American Van Lines mailing address
1351 NW 22nd Street
Pompano Beach, FL 33069
American Van Lines executive customer service contacts
Primary Contact
Dannie Trecek
Director of Customer Relations
1351 NW 22nd Street
Pompano Beach, FL 33069
danny.trecek@americanvanlines.com
Secondary Contact
Matt Moran
Vice President of Operations
1351 NW 22nd Street
Pompano Beach, FL 33069
matt.moran@americanvanlines.com
Chief Executive
Anthony DiSorbo
1351 NW 22nd Street
Pompano Beach, FL 33069
anthony@americanvanlines.com
How can I contact American Van Lines customer service?
To contact American Van Lines call (954) 318-1246 or email customer.service@americanvanlines.com.
Does American Van Lines have an online chat service?
Yes, American Van Lines can be contacted via an online chat service.
Does American Van Lines offer packing services?
Yes, American Van Lines provides professional packing services to help protect your items during the move.
How to get professional help with your American Van Lines problem
If you need help with American Van Lines, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
