American Standard is a manufacturer of plumbing and HVAC products, including toilets, faucets, sinks, and air conditioning systems.
American Standard Responsiveness rating
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What you need to know about American Standard
Customer service experiences with American Standard can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.
- American Standard’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with American Standard with our insider guide or through our executive contacts.
- American Standard’s customer service policies are standard. Here are our frequently asked questions about American Standard.
American Standard customer service response times
American Standard’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Typically available during business hours with varying wait times based on call volume. Calling earlier in the day may result in shorter waits. American Standard customer service is available for calls from Monday through Friday 9 a.m. to 6 p.m. Eastern time. Call Standard America at (855) 815-0004. |
| Email support | American Standard does not have email support. |
| Online contact form | Replies via the online contact form are often received within 1 to 2 business days. |
| Live chat support | Often the fastest way to get help during active hours, ideal for general questions or troubleshooting. Live chat support agents are available Monday through Friday from 8 a.m. to 7 p.m. Eastern time. |
| Social media | Response times may vary, but messages are typically answered within a few hours to a day on platforms such as Facebook or X. Here’s how to reach American Standard via social media. |
How to resolve a problem with American Standard
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
American Standard mailing address
P.O. Box 6820
Piscataway, NJ 08855-6820
American Standard loyalty program
You can join Company’s loyalty program, Company, by signing up for an account on the Company website or through their mobile app. Once you’re signed in, look for the loyalty program section, which will be highlighted. Program benefits include special discounts, early access to sales, and exclusive deals.
American Standard social media channels
American Standard executive customer service contacts
Primary Contact
Jose Sarmiento
Customer Service Manager
P.O. Box 6820
Piscataway, NJ 08855-6820
jose.sarmiento@lixil.com
Secondary Contact
Stefan Schmied
Leader
P.O. Box 6820
Piscataway, NJ 08855-6820
stefan.schmied@lixil.com
Chief Executive
Tatsumi Yoshida
P.O. Box 6820
Piscataway, NJ 08855-6820
tatsumi.yoshida@lixil.com
Who owns American Standard?
American Standard is a brand that has been split into different segments. Its ownership depends on the product category:
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American Standard (Plumbing Products):
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Owned by LIXIL Group, a Japanese multinational company.
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LIXIL acquired American Standard Brands in 2013. This includes bathroom and kitchen fixtures such as toilets, sinks, and faucets.
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American Standard (HVAC Products):
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Owned by Trane Technologies, an Irish-domiciled company.
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Trane Technologies owns the American Standard Heating & Air Conditioning brand, which offers HVAC systems for residential and commercial use.
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How can I contact American Standard customer services?
Call Standard America at (855) 815-0004.
Does Standard American customer service have an online contact form?
Yes, you can find American Standard’s online contact form here.
How to get professional help with your American Standard problem
If you need help with American Standard, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
