American Standard
American Standard is a North American manufacturer of plumbing and building products, known for toilets, faucets, and other bathroom and kitchen fixtures.
What you need to know about American Standard
Customer service experiences with American Standard can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.
- American Standard’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with American Standard with our insider guide or through our executive contacts.
- American Standard's customer service policies are standard. Here are our frequently asked questions about American Standard.
How to resolve a problem with American Standard
Try self-service first
Use our proven resolution methods, or American Standard’s self-service links below.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
How fast does American Standard respond?
American Standard customer service is available for calls from Monday through Friday 9 a.m. to 6 p.m. Eastern time.
Call Standard America at (855) 815-0004.
Live chat support agents are available Monday through Friday from 8 a.m. to 7 p.m. Eastern time.
Here's how to reach American Standard via social media.
American Standard customer service executives
Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →
Additional contacts
American Standard self-service links
American Standard customer service policies
American Standard loyalty program
American Standard offers a Plumber Rewards program where professionals can earn points for purchasing qualifying products. Points are loaded onto a rewards card that can be used anywhere American Express is accepted.
Frequently asked questions about American Standard
American Standard is a brand that has been split into different segments. Its ownership depends on the product category:
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American Standard (Plumbing Products):
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Owned by LIXIL Group, a Japanese multinational company.
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LIXIL acquired American Standard Brands in 2013. This includes bathroom and kitchen fixtures such as toilets, sinks, and faucets.
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American Standard (HVAC Products):
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Owned by Trane Technologies, an Irish-domiciled company.
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Trane Technologies owns the American Standard Heating & Air Conditioning brand, which offers HVAC systems for residential and commercial use.
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