American Musical Supply Customer Service Contacts

American Musical Supply’s privacy policy outlines the collection, use, and protection of personal information gathered from customers. The company collects data such as names, contact details, payment information, and browsing behavior to process orders, enhance user experience, and communicate promotions. Personal information may be shared with third-party service providers for order fulfillment, marketing, and analytics, but is not sold to unrelated parties. The company employs security measures to safeguard data and offers options for users to manage their information, including opting out of certain communications.

American Musical Supply’s rules and regulations pertain primarily to contest participation and prize claims. Winners are required to complete, sign, and return an Affidavit of Eligibility, a Liability Release, and, where lawful, a Publicity Release within 10 days of notification. Failure to return these documents on time, if the prize notification or prize is undeliverable, or if the winner is found ineligible or not in compliance with the official rules, will result in disqualification and selection of an alternate winner. For comprehensive details, please refer to the full rules and regulations on the American Musical Supply website.

American Musical Supply offers a 45-day money-back guarantee on most items purchased. If you’re not completely satisfied with your purchase, you can return it within 45 days from the shipping date for a refund or exchange. To initiate a return, contact customer service at (800) 458-4076 to obtain a Return Authorization (RA) number. Ensure that returned items are in their original condition, including all packaging, accessories, and documentation. Some products may have specific return restrictions or may be subject to restocking fees. For detailed information and to access the return submission form, please visit the 45-Day Money Back Guarantee page on the American Musical Supply website.

American Musical Supply offers zero percent interest payment plans, allowing customers to purchase gear and pay over time without incurring interest charges. These plans utilize your existing credit or debit card, eliminating the need to apply for a new account. Payment options include 4, 6, 8, 12, and 18-month terms, with equal payments automatically deducted every 31 days starting from the order’s shipping date. The 18-month plan requires a credit check, while shorter-term plans may not. For detailed information and to determine eligibility, please visit the AMS Zero Percent Interest Payment Plans page on the American Musical Supply website.