American Home Shield

American Home Shield provides home warranty plans to cover the repair or replacement of major home systems and appliances.

Telephone
Main : (888) 429-8247
Customer service : (888) 682-1043
Toll Free : (800) 776-4663
Mailing address
150 Peabody Pl., Suite 300
Memphis, TN 38103
Website
ahs.com

What you need to know about American Home Shield

We receive occasional complaints about American Home Shield. Here is a case where a reader has been without hot water due to a dispute.

How to resolve a problem with American Home Shield

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

American Home Shield customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Lisa Rice
National Vice President Sales
Secondary
Jason McCauley
Vice President
Chief Executive
Bill Cobb
Chief Executive Officer

Additional contacts

Scott Brown
Senior Vice President, Customer Experience

Frequently asked questions about American Home Shield

It has been reported by many consumers that all emails to American Home Shield are being bounced by an organizational block. However, some readers are using the address socialmedia@ahs.com with some success. If you experience a problem when trying to contact the company, please consider reporting it to your Attorney General’s Office or filing a claim in small claims court if your claim fits their criteria.
To reach American Home Shield customer service, you have the following options:  
 
American Home Shield customer service is available 24/7.
  • Review your contract terms and conditions: Familiarize yourself with the terms and conditions outlined in your contract. This will help you understand the cancellation process and any associated fees.
  • Plan Your cancellation strategy:
    • Consider alternative warranty providers if you’re dissatisfied with the current service.
    • Assess your homeownership status and evaluate your budget and savings.
    • Contact American Home Shield:
Be prepared to provide your account information and any necessary details regarding your decision to cancel.

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