American Home Shield

American Home Shield Corporation is the founding American home warranty company. It currently services 1.4 million customers across 49 states and the District of Columbia. Frontdoor is the parent company of American Home Shield.

How to reach a person at American Home Shield

Customer Service:  (888) 682 1043

Toll Free: (800) 776-4663

American Home Shield Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about American Home Shield

We receive occasional complaints about American Home Shield. Here is a case where a reader has been without hot water due to a dispute.

How to resolve a problem with American Home Shield

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

It has been reported by many consumers that all emails to this company are being bounced by an organizational block.  If you experience this when trying to contact the company, please consider reporting it to your Attorney General’s Office or filing a claim in small claims court if your claim fits their criteria.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

American Home Shield’s mailing address

150 Peabody Pl
Memphis, TN 38103

American Home Shield’s social media channels


American Home Shield’s executive customer service contacts

Primary Contact
Tony Bacos
Senior Vice President and Chief Digital Officer
150 Peabody Pl
Memphis, TN 38103

Secondary Contact
Raj Midha
Senior Vice President and General Manager
150 Peabody Pl
Memphis, TN 38103

Scott Brown
Senior Vice President, Customer Experience, Frontdoor Inc
150 Peabody Pl
Memphis, TN 38103

Chief Executive
Bill Cobb
Chief Executive Officer
150 Peabody Pl
Memphis, TN 38103

Frequently asked questions about American Home Shield

How can I contact American Home Shield customer service?

To reach American Home Shield customer service, you have the following options:

  1. Phone:
  2. Online:
    • You can request service through your MyAccount on the American Home Shield website. This portal enables you to manage your account, make claims, and access other helpful features.

Choose the method that best suits your needs for assistance.


When I American Home Shield customer service available?

American Home Shield customer service is available 24/7.

How can I cancel my service with American Home Shield customer service?

To cancel your service with American Home Shield, follow these steps:

  1. Review your contract terms and conditions: Familiarize yourself with the terms and conditions outlined in your contract. This will help you understand the cancellation process and any associated fees.
  2. Plan Your cancellation strategy:
    • Consider alternative warranty providers if you’re dissatisfied with the current service.
    • Assess your homeownership status and evaluate your budget and savings.
  3. Contact American Home Shield:
    • Reach out to their customer service. You can call them at (888) 682-1043.

Be prepared to provide your account information and any necessary details regarding your decision to cancel.

How to get professional help with your American Home Shield problem

If you need help with American Home Shield, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

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