American Family Insurance is a U.S.-based insurance company offering a range of coverage options, including auto, home, life, and health insurance.
American Family Insurance Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate American Family Insurance
What you need to know about American Family Insurance
Customer service experiences with American Family Insurance can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.
- American Family Insurance’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with American Family Insurance with our insider guide or through our executive contacts.
- American Family Insurance’s customer service policies are standard. Here are our frequently asked questions about American Family Insurance.
American Family Insurance customer service response times
American Family Insurance’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Typically responds within a few minutes to an hour, depending on call volume and the complexity of the inquiry. Call (800) 692-6326. |
| Email support | No email support is available. |
| Online contact form | You can expect response via the online contact form within a few business days, though this can vary. |
| Live chat support | No live chat support is available. |
| Social media | Social media response times can range from a few hours to a day, depending on the platform and activity levels. |
How to resolve a problem with American Family Insurance
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
American Family Insurance mailing address
6000 American Parkway
Madison, WI 53783
American Family Insurance executive customer service contacts
Primary Contact
Allison (Roberts) Meyer
Customer Experience Senior Manager
6000 American Parkway
Madison, WI 53783
allison.meyer@amfam.com
Secondary Contact
Christine Judd
Customer Service Manager
6000 American Parkway
Madison, WI 53783
christine.judd@amfam.com
Chief Executive
Bill Westrate
6000 American Parkway
Madison, WI 53783
bill@amfam.com
Who owns American Family Insurance?
American Family Insurance is owned by American Family Mutual Insurance Company (AmFam Holdings), a mutual company, meaning it is owned by its policyholders rather than shareholders.
How can I contact American Family Insurance customer services?
Call American Family Insurance at (800) 692-6326.
Does American Family Insurance have an online contact form?
Yes, you can find American Fanily Insurance’s online contact form here.
When can I contact American Family Insurance customer service?
American Family Insurance customer service is available 24/7.
How to get professional help with your American Family Insurance problem
If you need help with American Family Insurance, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
