Amazon Prime Video is a streaming service offering a wide selection of movies, TV shows, and original content, available to Amazon Prime members.
What you need to know about Amazon Prime Video
Amazon Prime Video’s customer service generally receives mixed feedback. While the service provides multiple contact options, such as email, chat support, and phone assistance, response times can vary. Some customers experience delays in response, particularly during high-traffic periods. However, Amazon tends to resolve issues promptly once contact is made. The service is known for its helpfulness in addressing streaming issues, account management, and troubleshooting.
- Amazon Prime Video’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Amazon Prime Video with our insider guide or through our executive contacts.
- Amazon Prime Video’s customer service policies are standard. Here are our frequently asked questions about Amazon Prime Video.
Amazon Prime Video customer service response times
Amazon Prime Video’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
Phone support | Available 24/7 through the “contact us” page. Callbacks typically happen within minutes. Call (888) 280-4331 or (888) 280-3321, |
Email support | Live chat is accContact via the “contact us” page (though not prominently advertised). Amazon aims to respond within 24 hours. Email cs-escalations@amazon.com. |
Seller communication | Amazon expects third-party sellers to reply within 24 hours, including weekends and holidays. Auto-responders are not considered valid responses. |
Live chat support | Live chat is accessible 24/7 for real-time assistance. Responses usually occur within a few minutes. |
Social media | Active on social media platforms such as X (@AmazonHelp). Typical response time is a few hours. |
How to resolve a problem with Amazon Prime Video
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Amazon Prime Video mailing address
410 Terry Avenue North
Seattle, WA 98109
Amazon Prime Video executive customer service contacts
Primary Contact
Mike Hopkins
Head of Prime Videos and Amazon MGM Studios
410 Terry Avenue North
Seattle, WA 98109
Secondary Contact
Albert Cheng
Vice President, Prime Video U.S.
410 Terry Avenue North
Seattle, WA 98109
Chief Executive
Andy Jassy
410 Terry Avenue North
Seattle, WA 98109
ajassy@amazon.com
Alternative: andy@amazon.com
How can I contact Amazon Prime Video?
Call Amazon Prime Video at (888) 280-4331 or email customer service at cs-reply@amazon.com.
When can I contact Amazon Prime Video customer service?
Amazon Prime Video customer service is available 24/7.
How do I update my payment method on Amazon?
Go to “your account” and select “payment options.” From there, you can add or edit payment methods.
How to get professional help with your Amazon Prime Video problem
If you need help with Amazon Prime Video, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.