AmaWaterways operates river cruises in Europe, Asia, and Africa, providing all-inclusive experiences including accommodation, meals and guided shore excursions.
AmaWaterways Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate AmaWaterways
What you need to know about AmaWaterways
The company responds to most customer complaints in a satisfactory manner.
- AmaWaterways’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with AmaWaterways with our insider guide or through its executive contacts.
- AmaWaterways’ customer service policies are standard. Here are our frequently asked questions about AmaWaterways.
AmaWaterways customer service response times
AmaWaterways’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support (800) 626-0126 | Representatives are available Monday through Friday from 6 a.m. to 6 p.m., and Saturday from 7 a.m. to 1 p.m. (all times Pacific). |
| Email support info@amawaterways.com | AmaWaterways provides a customer service email address on its website and also offers an online contact form for inquiries. |
| Live chat | AmaWaterways offers live chat on the website, allowing visitors to ask questions, get assistance with bookings and receive real-time support from customer service representatives. |
| Social media | AmaWaterways is active on social media platforms such as Facebook, Instagram, X and YouTube. |
| Help center/FAQ | AmaWaterways’ help center/FAQ provides answers to common questions about its services and travel policies. |
How to resolve a problem with AmaWaterways
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.AmaWaterways mailing address
4500 Park Granada
Calabasas, CA 91302
AmaWaterways executive customer service contacts
Primary Contact
Melanie Wolstrup
Guest Relations Manager
4500 Park Granada
Calabasas, CA 91302
melanie@amawaterways.com
Secondary Contact
Jon Burrows
Chief Operations Officer
4500 Park Granada
Calabasas, CA 91302
jon@amawaterways.com
Alternative Contact
Kristin Karst
Chief Brand Ambassador and Co-Owner
4500 Park Granada
Calabasas, CA 91302
kristin@amawaterways.com
Chief Executive
Catherine Powell
4500 Park Granada
Calabasas, CA 91302
catherinepowell@amawaterways.com
How can I contact AmaWaterways customer service?
Call (800) 626-0126 or email info@amawaterways.com.
Does AmaWaterways provide travel insurance?
Travel insurance is optional and can be purchased separately through AmaWaterways or from another provider.
What type of dining options are available?
Full-service dining with meals included; special dietary needs can be accommodated.
How to get professional help with your AmaWaterways problem
If you need help with AmaWaterways, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.