AmaWaterways

AmaWaterways operates river cruises in Europe, Asia, and Africa, providing all-inclusive experiences including accommodation, meals and guided shore excursions.

Telephone
Customer service : (800) 626-0126
Email
Mailing address
4500 Park Granada
Calabasas, CA 91302
Website
amawaterways.com

What you need to know about AmaWaterways

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with AmaWaterways

Try self-service first

Use our proven resolution methods, or AmaWaterways’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does AmaWaterways respond?

Phone support
Representatives are available Monday through Friday from 6 a.m. to 6 p.m., and Saturday from 7 a.m. to 1 p.m. (all times Pacific).
Email supportinfo@amawaterways.com
AmaWaterways provides a customer service email address on its website and also offers an online contact form for inquiries.
Live chat
AmaWaterways offers live chat on the website, allowing visitors to ask questions, get assistance with bookings and receive real-time support from customer service representatives.
Social media
AmaWaterways is active on social media platforms such as Facebook, Instagram, X and YouTube.
Help center/FAQ
AmaWaterways’ help center/FAQ provides answers to common questions about its services and travel policies.
Verified contacts

AmaWaterways customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Melanie Wolstrup
Guest Relations Manager
Secondary
Jon Burrows
Chief Operation Officer
Chief Executive
Catherine Powell
Chief Executive

Additional contacts

Kristin Karst
Chief Brand Ambassador and Co-Owner

AmaWaterways customer service policies

AmaWaterways’ privacy policy describes how the company collects, uses, and protects personal information, including for processing bookings and marketing purposes.

AmaWaterways loyalty program

AmaWaterways offers the AmaWaterways Loyalty Program for returning guests.

Frequently asked questions about AmaWaterways

Call (800) 626-0126 or email info@amawaterways.com.
Travel insurance is optional and can be purchased separately through AmaWaterways or from another provider.
Full-service dining with meals included; special dietary needs can be accommodated.

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