Aman is a hotel and resort group at locations worldwide.
Aman Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Aman
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Aman
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Aman mailing address
3 Killiney Road
Winsland House #07-09, Singapore 239519
Aman executive customer service contacts
Primary Contact
Ben Trodd
Chief Operating Officer
3 Killiney Road
Winsland House #07-09, Singapore 239519
Ben.Trodd@aman.com
Secondary Contact
Olivier Lordonnois
Managing Director Americas
3 Killiney Road
Winsland House #07-09, Singapore 239519
Olivier.Lordonnois@aman.com
Chief Executive
Vlad Doronin
3 Killiney Road
Winsland House #07-09, Singapore 239519
Vlad.Doronin@aman.com
How can I contact Aman customer service?
Call (833) 654-2626 or email reservations@aman.com.
What is the cancellation policy for Aman bookings?
The cancellation policy varies depending on the specific resort and booking terms. Typically, cancellation is allowed up to a certain period before arrival, but fees may apply. It’s best to check the terms during booking.
How do I make a reservation at an Aman resort?
Reservations can be made directly on the Aman website, through their mobile app, or by contacting customer service at (833) 654-2626 or email reservations@aman.com.
Can I change my reservation after booking?
Modifications are allowed, subject to availability and the terms of the booking. Contact customer service at (833) 654-2626 or email reservations@aman.com to make changes.
Does Aman offer special accommodations for dietary restrictions?
Yes, Aman resorts cater to dietary restrictions and preferences. It’s recommended to inform the resort in advance or upon arrival.
How to get professional help with your Aman problem
If you need help with Aman, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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