AM General is an American defense contractor that produces a range of products, including the Humvee, as well as tactical vehicles, logistics solutions, and armored vehicles for both military and commercial use.
AM General Responsiveness rating
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What you need to know about AM General
The company responds to most customer complaints in a satisfactory manner.
- Response times for AM General’s customer service may vary based on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve an issue with AM General either through its executive contacts or by using our insider guide.
- AM General follows standard customer service policies. Below are some frequently asked questions about the company.
AM General customer service response times
AM General’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Hours of operation: Monday through Friday from 9 a.m. to 5 p.m. Eastern time. Response times may vary depending on volume, but customers typically receive timely assistance during these hours. Call customer service at (574) 237-6222. |
| Email support | AM General does not have a direct email address listed for customer service, but the company provides an online contact form on its website for inquiries and support. |
| Live chat | AM General does not have a live chat option listed on its website. |
| Social media | AM General does not prominently advertise social media as a primary support channel, but the company does maintain a presence on platforms such as LinkedIn. Here’s how to reach AM General via social media. |
| Help center/FAQ | AM General does not have a dedicated FAQ section on its website. |
How to resolve a problem with AM General
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
AM General mailing address
105 North Niles Avenue
South Bend, IN 46617
AM General executive customer service contacts
Primary Contact
Ryan Jones
Director, Applications and Operations
105 North Niles Avenue
South Bend, IN 46617
ryan.jones@amgeneral.com
Secondary Contact
Jason Rousell
Executive Vice President, Chief Operating Officer
105 North Niles Avenue
South Bend, IN 46617
jason.rousell@amgeneral.com
Chief Executive
John Chadbourne
105 North Niles Avenue
South Bend, IN 46617
john.chadbourne@amgeneral.com
What is the difference between AM General and AM General LLC?
AM General is the commonly used name for the company, while AM General LLC is the legal designation for the company as a limited liability entity.
How can I contact AM General customer service?
Call (574) 237-6222.
Does AM General offer international support?
Yes, AM General provides international support for its military and commercial products.
The Army announced its ending JLTV purchases. Does AM General still have a contract and will it keep delivering vehicles?
AM General’s JLTV A2 production continues. The Army stated it plans to procure no additional JLTVs beyond the 250 delivered in January 2025, but noted this would not break AM General’s contract and there would be no cancellation costs, as the contract is structured in tranches. AM General has said it has a production backlog for years, with Army, Marine Corps, and international customer orders still in queue. If you’re a government customer or supplier with questions about delivery status or program continuity, contact AM General’s customer service at (574) 237-6222 or through the website contact form.
AM General's JLTV deliveries were delayed — is my delivery order still on track?
AM General experienced roughly a six-month delay getting its JLTV A2 production line running after winning the contract in 2023. Full-rate production is expected to begin in summer 2026, with up to 15 vehicles produced per day, and AM General has stated it has a delivery backlog through 2027 and remains committed to meeting contractual requirements. For specific delivery schedule questions on your order, contact AM General’s customer service directly at (574) 237-6222 — general press statements won’t reflect your specific contract tranche.
Will tariffs on steel, aluminum, and other materials affect my AM General contract price or delivery timeline?
This is an active concern across the defense contracting sector. Government contractors with fixed-price contracts are likely to shoulder the brunt of tariffs, as increased costs generally cannot easily be passed on to the U.S. government. AM General has not issued a public statement specifically detailing how it is handling tariff impacts on existing contracts. If you have a contract with AM General and believe costs or schedules are being affected, raise the issue directly with your contracting officer of record and escalate to AM General’s executive contacts listed on this page. The specific impact will vary by contract type and the materials involved.
The Pentagon ordered an end to Humvee procurement — does this affect parts availability and long-term support?
The Humvee is not going away immediately. While Defense Secretary Hegseth ordered an end to new Humvee procurement in April 2025, the Humvee is expected to remain in U.S. military service until at least 2050. AM General’s Aftermarket Fulfillment and Training Center in South Bend, Indiana continues to supply parts and lifecycle support for Humvees in military service worldwide, covering 10,000-plus parts for customers in over 70 countries. If you are a military or government customer with sustainment questions, contact AM General at (574) 237-6222 or via the website contact form.
I own a surplus military Humvee (HMMWV). Can I buy parts or get service from AM General?
No — AM General does not support civilian owners of surplus government HMMWVs. The company does not endorse or support the sale of these vehicles to the general public and does not sell military vehicle service parts to civilians. However, several independent suppliers do stock compatible parts for civilian Humvee owners, including GovPlanet (govplanet.com), Hummer Parts Guy (hummerpartsguy.com), Federal Military Parts (federalmilitaryparts.com), and Plan B Trucks (planbtrucks.com). AM General does sell genuine parts for the civilian Hummer H1 and MV-1 van through its parts portal at amgeneral.com/home/order-parts/.
How to get professional help with your AM General problem
If you need help with AM General, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
