AM General is an American defense contractor that produces a range of products, including the Humvee, as well as tactical vehicles, logistics solutions, and armored vehicles for both military and commercial use.
AM General Responsiveness rating
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What you need to know about AM General
The company responds to most customer complaints in a satisfactory manner.
- Response times for AM General’s customer service may vary based on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve an issue with AM General either through its executive contacts or by using our insider guide.
- AM General follows standard customer service policies. Below are some frequently asked questions about the company.
AM General customer service response times
AM General’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Hours of operation: Monday through Friday from 9 a.m. to 5 p.m. Eastern time. Response times may vary depending on volume, but customers typically receive timely assistance during these hours. Call customer service at (574) 237-6222. |
| Email support | AM General does not have a direct email address listed for customer service, but the company provides an online contact form on its website for inquiries and support. |
| Live chat | AM General does not have a live chat option listed on its website. |
| Social media | AM General does not prominently advertise social media as a primary support channel, but the company does maintain a presence on platforms such as LinkedIn. Here’s how to reach AM General via social media. |
| Help center/FAQ | AM General does not have a dedicated FAQ section on its website. |
How to resolve a problem with AM General
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
AM General mailing address
105 North Niles Avenue
South Bend, IN 46617
AM General executive customer service contacts
Primary Contact
Ryan Jones
Director, Applications and Operations
105 North Niles Avenue
South Bend, IN 46617
ryan.jones@amgeneral.com
Secondary Contact
Jason Rousell
Executive Vice President, Chief Operating Officer
105 North Niles Avenue
South Bend, IN 46617
jason.rousell@amgeneral.com
Chief Executive
James Cannon
105 North Niles Avenue
South Bend, IN 46617
jim.cannon@amgeneral.com
What is the difference between AM General and AM General LLC?
AM General is the commonly used name for the company, while AM General LLC is the legal designation for the company as a limited liability entity.
How can I contact AM General customer service?
Call (574) 237-6222.
Does AM General offer international support?
Yes, AM General provides international support for its military and commercial products.
How to get professional help with your AM General problem
If you need help with AM General, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
