AM General

AM General is an American defense contractor that produces a range of products, including the Humvee, as well as tactical vehicles, logistics solutions, and armored vehicles for both military and commercial use.

Telephone
Customer service : (574) 237-6222
Mailing address
105 North Niles Avenue
South Bend, IN 46617
Website
amgeneral.com

What you need to know about AM General

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with AM General

Try self-service first

Use our proven resolution methods, or AM General’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

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Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

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How fast does AM General respond?

Phone support
Hours of operation:
 
Monday through Friday from 9 a.m. to 5 p.m. Eastern time.
 
Response times may vary depending on volume, but customers typically receive timely assistance during these hours.
 
Call customer service at (574) 237-6222.
Email support
AM General does not have a direct email address listed for customer service, but the company provides an online contact form on its website for inquiries and support.
Live chat
AM General does not have a live chat option listed on its website.
Social media
AM General does not prominently advertise social media as a primary support channel, but the company does maintain a presence on platforms such as LinkedIn.

Here's how to reach AM General via social media.
Help center/FAQ
AM General does not have a dedicated FAQ section on its website.
Verified contacts

AM General customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Ryan Jones
Director, Applications and Operations
Secondary
Jason Rousell
Executive Vice President, Chief Operating Officer
Chief Executive
John Chadbourne
Chief Executive

AM General customer service policies

AM General's privacy policy outlines how the company collects, uses, shares and protects personal information obtained from users of its website.

AM General loyalty program

AM General does not have a loyalty program.

Frequently asked questions about AM General

AM General is the commonly used name for the company, while AM General LLC is the legal designation for the company as a limited liability entity.
Yes, AM General provides international support for its military and commercial products.
AM General's JLTV A2 production continues. The Army stated it plans to procure no additional JLTVs beyond the 250 delivered in January 2025, but noted this would not break AM General's contract and there would be no cancellation costs, as the contract is structured in tranches. AM General has said it has a production backlog for years, with Army, Marine Corps, and international customer orders still in queue. If you're a government customer or supplier with questions about delivery status or program continuity, contact AM General's customer service at (574) 237-6222 or through the website contact form.
AM General experienced roughly a six-month delay getting its JLTV A2 production line running after winning the contract in 2023. Full-rate production is expected to begin in summer 2026, with up to 15 vehicles produced per day, and AM General has stated it has a delivery backlog through 2027 and remains committed to meeting contractual requirements. For specific delivery schedule questions on your order, contact AM General's customer service directly at (574) 237-6222 — general press statements won't reflect your specific contract tranche.
This is an active concern across the defense contracting sector. Government contractors with fixed-price contracts are likely to shoulder the brunt of tariffs, as increased costs generally cannot easily be passed on to the U.S. government. AM General has not issued a public statement specifically detailing how it is handling tariff impacts on existing contracts. If you have a contract with AM General and believe costs or schedules are being affected, raise the issue directly with your contracting officer of record and escalate to AM General's executive contacts listed on this page. The specific impact will vary by contract type and the materials involved.
The Humvee is not going away immediately. While Defense Secretary Hegseth ordered an end to new Humvee procurement in April 2025, the Humvee is expected to remain in U.S. military service until at least 2050. AM General's Aftermarket Fulfillment and Training Center in South Bend, Indiana continues to supply parts and lifecycle support for Humvees in military service worldwide, covering 10,000-plus parts for customers in over 70 countries. If you are a military or government customer with sustainment questions, contact AM General at (574) 237-6222 or via the website contact form.
No — AM General does not support civilian owners of surplus government HMMWVs. The company does not endorse or support the sale of these vehicles to the general public and does not sell military vehicle service parts to civilians. However, several independent suppliers do stock compatible parts for civilian Humvee owners, including GovPlanet (govplanet.com), Hummer Parts Guy (hummerpartsguy.com), Federal Military Parts (federalmilitaryparts.com), and Plan B Trucks (planbtrucks.com). AM General does sell genuine parts for the civilian Hummer H1 and MV-1 van through its parts portal at amgeneral.com/home/order-parts/.

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