Altra

Altra Running produces running, trail, and walking footwear and related apparel, with shoe designs centered on a level heel-to-toe platform and a wide forefoot shape. The brand is a U.S. footwear producer and operates as part of VF Corporation, which also owns other apparel and footwear brands.

Telephone
Customer service : (888) 851-9411
Email
Mailing address
1551 Wewatta Street
Denver, CO 80202
Website
ultrarunning.com

What you need to know about Altra

The Altra responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Altra

Try self-service first

Use our proven resolution methods, or Altra’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Altra respond?

Phone support
Usually 1 to 30 minutes.Availability: Phone support is available Monday through Friday from 8 a.m. to 6 p.m.
Email supportaltra_customerservice@vfc.com
Usually 1 to 48 hours.Availability: Email support is available Monday through Friday from 8 a.m. to 6 p.m.
Live chat support
Usually 1 to 30 minutes.Availability: Live chat support is available Monday through Friday from 8 a.m. to 6 p.m.
Social media
Altra is active on social media platforms such as [platform name], [platform name], [platform name], ….

Response times can range from 1 to 24 hours depending on the platform and the inquiry’s complexity.
Help center/FAQ
Altra's help center/FAQ provides quick answers to common questions regarding...
Verified contacts

Altra customer service executives

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Primary
Brian Beckstead
Co-Founder
Secondary
Ben Bartley
Senior Manager, Sales Operations
Chief Executive
Jen McLaren
Chief Executive

Altra customer service policies

Altra’s privacy policy says it collects personal information you give it (such as name, email, address, contact details, purchase history, and account data) and technical information automatically (like device and browsing data). It uses that information for order processing, customer service, marketing communications (with consent where required), and site functionality, and may share data with service providers or legal authorities as needed. The policy also discusses cookies, data retention, user rights to access or correct their information, and that the company may update the policy over time.

Altra loyalty program

Altra Running does not operate a traditional loyalty program with points, tiers, or ongoing rewards for repeat purchases. Customer participation is generally limited to email or account sign-ups, which may provide occasional discounts, early access notices, or promotional emails rather than structured benefits. Any offers are discretionary, can change without notice, and do not guarantee consistent rewards for long-term customers.

Frequently asked questions about Altra

Ultra is part of VF Corporation (VFC), a global apparel and footwear company that owns a portfolio of brands, including Altra.
Call (888) 851-9411 or email altra_customerservice@vfc.com.
Yes, you can find the online contact form here.

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