Altra Running produces running, trail, and walking footwear and related apparel, with shoe designs centered on a level heel-to-toe platform and a wide forefoot shape. The brand is a U.S. footwear producer and operates as part of VF Corporation, which also owns other apparel and footwear brands.
How to reach a person at Altra
Customer service: (888) 851-9411
Altra Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about Altra
The Altra responds to most customer complaints in a satisfactory manner.
- Altra’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Altra with our insider guide or through our executive contacts.
- Here are our frequently asked questions about Altra.
Altra customer service response times
| Phone support (888) 851-9411 | Response times: Usually 1 to 30 minutes. Availability: Phone support is available Monday through Friday from 8 a.m. to 6 p.m. |
| Email support altra_customerservice@vfc.com | Response times: Usually 1 to 48 hours. Availability: Email support is available Monday through Friday from 8 a.m. to 6 p.m. |
| Live chat support | Response times: Usually 1 to 30 minutes. Availability: Live chat support is available Monday through Friday from 8 a.m. to 6 p.m. |
| Social media | Altra is active on social media platforms such as [platform name], [platform name], [platform name], …. Response times can range from 1 to 24 hours depending on the platform and the inquiry’s complexity. |
| Help center/FAQ | Altra’s help center/FAQ provides quick answers to common questions regarding… |
How to resolve a problem with Altra
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Altra mailing address
1551 Wewatta Street
Denver, CO 80202
Altra loyalty program
Altra Running does not operate a traditional loyalty program with points, tiers, or ongoing rewards for repeat purchases. Customer participation is generally limited to email or account sign-ups, which may provide occasional discounts, early access notices, or promotional emails rather than structured benefits. Any offers are discretionary, can change without notice, and do not guarantee consistent rewards for long-term customers.
Altra social media channels
TikTok
Altra executive customer service contacts
Primary Contact
Brian Beckstead
Co-Founder
1551 Wewatta Street
Denver, CO 80202
brian.beckstead@vfc.com
Secondary Contact
Ben Bartley
Senior Manager, Sales Operations
1551 Wewatta Street
Denver, CO 80202
ben.bartley@vfc.com
Chief Executive
Jen McLaren
1551 Wewatta Street
Denver, CO 80202
jen.mclaren@vfc.com
What is the relationship between Altra and VF Corporation?
Ultra is part of VF Corporation (VFC), a global apparel and footwear company that owns a portfolio of brands, including Altra.
How can I contact Altra customer service?
Call (888) 851-9411 or email altra_customerservice@vfc.com.
Does Altra have an online contact form?
Yes, you can find the online contact form here.
How to get professional help with your Altra problem
If you need help with Altra, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
