Alternative Claims Management

Alternative Claims Management provides insurance claims and risk management services tailored for the rental car industry, specializing in accident claims recovery and loss prevention.

Telephone
Main : (210) 340-4400
Fax :(210) 349-9799
Email
Mailing address
140 Heimer Rd
San Antonio, TX 78232
Website
altclaim.com

What you need to know about Alternative Claims Management

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Alternative Claims Management

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

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Verified contacts

Alternative Claims Management customer service executives

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Primary
Traci Gwitt
COO
Chief Executive
David Gust
Chief Executive

Frequently asked questions about Alternative Claims Management

Call (210) 340-4400 or email info@altclaim.com.
The time frame for processing a claim varies depending on complexity, documentation, and required assessments. Generally, straightforward claims may be resolved within a few weeks, while more complex claims could take longer.
You can check your claim status via:
  • Alternative Claims Management’s online portal, which provides real-time updates.  Log in to your account to access your claim information.
  • Contacting customer service at (210) 340-4400 or email info@altclaim.com.

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