Ally is a financial services company that offers online banking, auto loans, home loans, investing services, and personal finance products.
Ally Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Ally
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Ally
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Ally mailing address
500 Woodward Avenue
Detroit, MI 48226
Ally social media channels
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Ally executive customer service contacts
Primary Contact
Alison Summerville
Business Administration Executive
500 Woodward Avenue
Detroit, MI 48226
alison.summerville@ally.com
Secondary Contact
John Schaller
Director, Customer Care
500 Woodward Avenue
Detroit, MI 48226
John.schaller@ally.com
Chief Executive
Michael G. Rhodes
500 Woodward Avenue
Detroit, MI 48226
michael.rhodes@ally.com
How can I contact Ally customer service?
Call (877) 247-2559.
What are Ally's customer service hours?
Ally’s customer service is available 24/7.
How do I reset my Ally online banking password?
You can reset your password by selecting “Forgot username or password” on the login page and following the prompts.
How do I report a lost or stolen Ally debit card?
Call (877) 247-2559.
How do I dispute a transaction on my Ally account?
Call (877) 247-2559.
How to get professional help with your Ally problem
If you need help with Ally, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
